14 Aug dicussion
this is frist question
Consider this assignment and post your opinion on ONE of the following questions.
- If you were charged with obtaining tools for the helpdesk, describe how you would feel about having the company software committee evaluate your recommendations.
- Requirements for presenting to the evaluation committee would include a power point presentation, cost justification and a comparison of all the tools that were considered.
this is second question
Complete the main portion of this assignment as outlined below. When applicable, adhere to APA formatting and reference guidelines.
A good help desk uses quality tools to help achieve their goals. Your manager has asked you to investigate tools used for help desk call tracking and monitoring.
- Investigate the library and Internet for information about tools available for help desk call tracking and monitoring.
- As part of the management summary:
- Describe the features of the software.
- Provide descriptive examples of the types of information this software would provide and why the information would benefit the department and the callers.
- Include at least 1 reference to research sources.
| Rubric Item | Requirements | Points |
| Response to Question(s) | Student answered the question(s) fully and intelligently, and used the text as support for response(s). | 30 |
| Research | Student included at least one reference to research sources and cited all references using APA format. | 5 |
| Writing Quality | Student used correct grammar, spelling, punctuation, and format. | 5 |
| Interaction | Student responded with at least two quality follow-up posts to other students. | 10 |
| Total Points | 50 |
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