I NEED Respond this 3 Discssion question

I NEED Respond this 3 Discssion question FOR SOMe clasemate to this post, and include citation, referece and APA FORMAT for answers this. PLEASE NO Plagiarism.

ONE CLASSMATE ANSWER THIS:

1-Like others I thought this was a difficult statement to reflect on. Not necessarily because it doesn’t apply but more so because there are so many options! I work in a business complex where I am fortunate to have a small local café that makes pastries and hot meals on site. It’s very small however has shown signs of success and has opened another location in Vancouver.

As the company grows from its 4 person operation to now a second location (and perhaps more) its organizational structure will need to change. Immediately I think of figure 4-1 in our text and the example of Bob and Amanda, the owners and cook who eventually expand and divide responsibilities based on functions (Jones, Mills, Weatherbee, & Mills, 2006). Similarly this café may need to split responsibilities if they open more locations and especially if their catering services start to grow.

Personally, I think there is always the fear that once the company expands the quality of food and service will not be the same. This may or may not impact the way I interact with the café; I may choose to get my coffee from a coffee shop on my way to work if the connection to the founding employees is lost. A large part of the reason for doing business with this café is because it’s such a small operation, all of the employees (including the owners) know you by name and often take time to ask about your work, upcoming vacations etc. Additionally, I may consider other, smaller, local business to cater our meetings to give them a chance to expand their businesses too.

References:

Jones, R. G., Mills, J. A., Weatherbee, G. T., & Mills, J. H. (2006). Organizational Theory, Design, and Change. Toronto: Pearson Canada Inc.

I am not saying that the new power is any better or worse but if we had elected the same government again, then there would definitely have been some major issues in the political regime. Jones et al., state that "governments is an organizational stakeholder, and the government makes contribution to the other organizational stakeholders by standardizing regulations and that no one company or group of companies can obtain unfair competitive advantage in the market." (p.39). They also "oversea or mandate changes to business practice in order to protect social interests" (Jones et al., 2005, p.40). These things are not possible if the people in power start to abuse what they have and create havoc in our society by making remarks that put people down or create injustice in the society.

THE THIRD CLASSMATE ANSWER THIS:

3- One type of organization that has adjusted and can continue to adjust their structure to alter customer interactions are banking institutions. Currently, customer seem to have mixed feelings about banks and their current structures. Many banks have taken on the approach of providing convenience to gain loyal customers (Gulati & Oldroyd, 2005). However, past cases have shown that banks such as RBC who have greatly invested in convenient measures did not see the resulting loyalty they expected (Gulati & Oldroyd, 2005). As described by Gulati & Oldroyd (2005), "Instead, what customers wanted was a bank that demonstrably cared about them, valued their business, and recognized them as the same individuals no matter what part of the bank they did business with."

Many banks are restructuring to adopt this "customer-centric model" to establish trust with customers, gain long-term relationships and create positive customer interactions (PwC Financial Service Institute, 2011). For example, RBC had previously adopted a matrix structure in which product and customer segments conflicted, resulting in the shift towards a geographic divisional structure which relied on a customer-focused design (Gulati & Oldroyd, 2005). This structural shift allowed for decentralized decision-making and a customer-focus that still maintained hierarchical control through reports back to the leadership team (Gulati & Oldroyd).

Personally, I choose my banking institutions based on how they treat me as a customer and help me achieve my financial goals. Those who restructure and use this approach allow me to interact more consistently and positively with them. For example, one institution realized I was a student and contacted me to let me know they could add this to my file so I would not have to pay monthly fees. They also reversed all previous fees taken from my account since I had been a student. This demonstrated their customer-focused structure that improved my overall interaction with the organization and increased the probability that I would recommend the organization to others and remain a loyal customer.

References

Gulati, R., & Oldroyd, J. B. (2005). The Quest For Customer Focus. Harvard Business Review. Retrieved from https://hbr.org/2005/04/the-quest-for-customer-focus

PwC Financial Service Institute (2011). When the Growing Gets Tough: How Retail Banks Can Thrive in a Disruptive, Mobile, Regulated World. PwC Financial Service Institute. Retrieved from https://www.pwc.com/us/en/financial-services/publications/viewpoints/assets/viewpoint-when-the-growing-gets-tough.pdf  

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