175 words each 

discussion 1:

Hello everyone,

A literature review would help sales associates in so many ways. I can recall being a sales associate at one of my pervious jobs. When I worked the day shift, everyone would have to attend a morning meeting. In these meetings, we discussed sales from the previous day and our expectations and goals for the present day. We also covered any positive or negative feedback given from the customers we interacted with the previous day. The manager on duty would always reference progress from year to year. I found that to very insightful because the way individuals met their sales goals during that particular year would give me helpful tips to accomplish my sales goals. I feel this is the same with the literature review process and to tell if a source is credible as well. Having reliable and credible sources will give a literature review the validity it needs to prove points. If other professionals have read the sources and reviewed their credibility, the source will give concrete evidence to support any theories I may have.

discussion 2:

When you're trying to make customer service better, it's smart to look at what has already worked in other businesses. This is called a literature review, which means reading research studies, articles, and reports to learn from past experiences. Instead of guessing what might help customer service, you can use information that experts have already tested.

To make sure your sources are trustworthy, ask yourself:

Who wrote it? Is the author someone with experience in business or customer service?

Where was it published? Is it from a well-known organization or a research journal?

Does it use facts? Are there actual studies or numbers that back up the information? Is it up to date?

Does it reflect what happens in stores today, not outdated ideas?

Using peer-reviewed sources is really important. These are articles and studies that other experts have checked for mistakes and accuracy before they are published. That way, you know the information is reliable and not just someone's opinion.

A good literature review can help in many ways:

Avoiding mistakes: You won’t waste time trying ideas that have already been proven not to work.

Finding smart solutions: You can learn from tested methods that improve customer satisfaction.

Understanding customer needs: It can help you figure out what customers care about most and how to meet their expectations.

Building strong strategies: Instead of guessing, you'll have evidence-based ways to make customer service better.