14 Aug You will submit a two- to three-page outline detailing how you will address all

You will submit a two- to three-page outline detailing how you will address all critical elements ofSections II and III, including all critical elements as listed below.Start by outlining the preparation phase you will take in managing difficult conversations. Evaluate theprocess of relationship management. Were the expectations clearly set by management? What couldhave been done to clarify the expectations? Select and justify your overall conflict resolution approachfor this case. What is the best conflict theory to successfully resolve the conflict?Specifically, the following critical elements must be addressed:II. Conversation ManagementA. Outline the preparation phase in managing difficult conversations. Propose motivational elementsthat can be incorporated into the conversation with the employee.B. Apply positive conversation management skills. What techniques will you use to ensure theconversation moves in a positive direction?C. Summarize the process of managing interruptions during the conversation. What will you do tominimize the interruptions?D. Evaluate the process of relationship management. Were the expectations clearly set by management?What could have been done to clarify the expectations?E. Evaluate how you can create a safe environment for the discussion to take place. Who else mightattend the meeting to ensure each party’s rights are protected and documented?F. Explain how incentives are properly applied during a conversation. What incentives would amelioratethe conflict in this case?III. Conflict ResolutionA. Select and justify your overall conflict resolution approach for this case. What is the best conflicttheory to successfully resolve the conflict?B. Evaluate the indications that a conversation had a positive outcome. How will all parties involveddisengage from the conversation to lead to a positive outcome? How will you know that the case hasbeen successfully resolved?C. Evaluate the managerial issues that could have caused this issue in the first place. How shouldmanagement adjust protocol to prevent future issues? Should the hiring process include more specificdetails?

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