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Operations competence can be built on _____.

Select one:
a. all
of these factors
b. flexibility
c. quality
d. low cost
Question 2
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Question text
_____ includes the receiving, storing, handling, and
counting of all raw materials, partly finished goods, and finished goods.

Select one:
a. Purchasing
b. Quality control
c.
Inventory control
d. Materials handling

Question 3
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Question text
_____ is the ability of a product to satisfy a human want.

Select one:
a. Consistency
b. Satisfaction
c.
Utility
d. Relativity

Question 4
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In a _____ system, the customer does not need to be a part
of the system to receive the service.

Select one:
a. service operations
b. low-contact
c.
supplier selection
d. high-contact

Question 5
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Question text
In _____, products are standardized for mass consumption.

Select one:
a. make-to-order operations
b. make-to-stock operations
c. a
low-contact system
d. a high-contact system

Question 6
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Question text
In a _____ system, the customer is part of the system during
service delivery.

Select one:
a. quality control
b.
high-contact
c. low-contact
d. customer-focused

Question 7
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Question text
A _____ chart is a production schedule specifying the
sequence and critical path for performing the steps in a project.

Select one:
a. Gantt
b. PERT
c. follow-up
d. operations control

In
a _____ production system, all the needed materials and parts arrive at the
precise moment they are required for each production stage.
Select
one:
a. process
control
b.
just-in-time
c. quality
control
d.
standardized

Question 9
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Question text
The amount of a product that a company can produce under
normal working conditions is its _____.

Select one:
a. output
b. utility
c.
capacity
d. efficiency

Question 10
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Question text
_____ is a program attesting that a factory, laboratory, or
office has met the quality management standards of the International
Organization for Standardization.

Select one:
a. ISO 2000
b. ISO 14000
c. TQM 9000
d. ISO
9000

Question 11
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Question text
_____ stresses the use of standard and uniform components
rather than new or different components.

Select one:
a. Inventory control
b.
Standardization
c. Customization
d. Scheduling

Question 12
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Question text
When a company makes products available where they are
convenient for consumers, it creates _____ utility.

Select one:
a. possession
b. time
c.
place
d. form

Question 13
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Question text
When Ford assembles parts into a Ford Explorer, it creates
_____ utility.

Select one:
a. assembly
b. place
c. time
d. form

Question 14
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Question text
_____ is the acquisition of the raw materials a company
needs to produce its products.

Select one:
a. Inventory control
b. Development
c.
Purchasing
d. Goods control

Question 15
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Question text
_____ focuses on management of the operations process in
order to manufacture goods or supply services that meet specific quality
standards.

Select one:
a. Quality control
b.
Operations control
c. Process control
d. Inventory control

uestion 16
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Question text
_____ is the systematic direction and control of the
processes that transform resources into finished products.

Select one:
a. Methods management
b. Marketing
c. Control
d.
Operations management

Question 17
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Question text
In a _____ layout for production, equipment and people are
grouped according to function.

Select one:
a. same-steps
b. custom-products
c. capacity
d.
process

Question 18
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Question text
_____ is defined as the combination of characteristics of a
product or service that bear on its ability to satisfy stated or implied needs.

Select one:
a.
Quality
b. Satisfaction
c. Consistency
d. Performance

Question 19
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Question text
The _____ program certifies improvements in environmental
performance.

Select one:
a. ISO 9000
b. ISO 2000
c. TQM 14000
d. ISO
14000

Question 20
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Question text
When a company turns out costumes in time for Halloween, it
creates _____ utility.

Select one:
a. ownership
b. place
c. form
d. timeQuestion 1Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion textOperations competence can be built on _____.Select one:a. all
of these factorsb. flexibilityc. qualityd. low costQuestion 2Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion text_____ includes the receiving, storing, handling, and
counting of all raw materials, partly finished goods, and finished goods.Select one:a. Purchasingb. Quality controlc.
Inventory controld. Materials handlingQuestion 3Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion text_____ is the ability of a product to satisfy a human want.Select one:a. Consistencyb. Satisfactionc.
Utilityd. RelativityQuestion 4Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion textIn a _____ system, the customer does not need to be a part
of the system to receive the service.Select one:a. service operationsb. low-contactc.
supplier selectiond. high-contactQuestion 5Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion textIn _____, products are standardized for mass consumption.Select one:a. make-to-order operationsb. make-to-stock operationsc. a
low-contact systemd. a high-contact systemQuestion 6Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion textIn a _____ system, the customer is part of the system during
service delivery.Select one:a. quality controlb.
high-contactc. low-contactd. customer-focusedQuestion 7Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion textA _____ chart is a production schedule specifying the
sequence and critical path for performing the steps in a project.Select one:a. Ganttb. PERTc. follow-upd. operations controlIn
a _____ production system, all the needed materials and parts arrive at the
precise moment they are required for each production stage.Select
one:a. process
controlb.
just-in-timec. quality
controld.
standardizedQuestion 9Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion textThe amount of a product that a company can produce under
normal working conditions is its _____.Select one:a. outputb. utilityc.
capacityd. efficiencyQuestion 10Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion text_____ is a program attesting that a factory, laboratory, or
office has met the quality management standards of the International
Organization for Standardization.Select one:a. ISO 2000b. ISO 14000c. TQM 9000d. ISO
9000Question 11Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion text_____ stresses the use of standard and uniform components
rather than new or different components.Select one:a. Inventory controlb.
Standardizationc. Customizationd. SchedulingQuestion 12Not yet answeredMarked out of 1Question textWhen a company makes products available where they are
convenient for consumers, it creates _____ utility.Select one:a. possessionb. timec.
placed. formQuestion 13Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion textWhen Ford assembles parts into a Ford Explorer, it creates
_____ utility.Select one:a. assemblyb. placec. timed. formQuestion 14Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion text_____ is the acquisition of the raw materials a company
needs to produce its products.Select one:a. Inventory controlb. Developmentc.
Purchasingd. Goods controlQuestion 15Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion text_____ focuses on management of the operations process in
order to manufacture goods or supply services that meet specific quality
standards.Select one:a. Quality controlb.
Operations controlc. Process controld. Inventory controluestion 16Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion text_____ is the systematic direction and control of the
processes that transform resources into finished products.Select one:a. Methods managementb. Marketingc. Controld.
Operations managementQuestion 17Not yet answeredMarked out of 1Not flaggedFlag questionQuestion textIn a _____ layout for production, equipment and people are
grouped according to function.Select one:a. same-stepsb. custom-productsc. capacityd.
processQuestion 18Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion text_____ is defined as the combination of characteristics of a
product or service that bear on its ability to satisfy stated or implied needs.Select one:a.
Qualityb. Satisfactionc. Consistencyd. PerformanceQuestion 19Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion textThe _____ program certifies improvements in environmental
performance.Select one:a. ISO 9000b. ISO 2000c. TQM 14000d. ISO
14000Question 20Not yet answeredMarked out of 1Not flaggedFlag
questionQuestion textWhen a company turns out costumes in time for Halloween, it
creates _____ utility.Select one:a. ownershipb. placec. formd. time

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