14 Aug MGT100-HK1. INTRODUCTION TO BUSINESS (MGT100-HK1) > TAKE ASSESSMENT: FINAL EXAM

MGT100-HK1. INTRODUCTION TO BUSINESS (MGT100-HK1) > TAKE
ASSESSMENT: FINAL EXAM

Question 1 1 points
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The most typical time frame for a
budget is

one
month.

three
months.

six
months.

one
year.

five
years.

Question 2 1 points
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Which of the following is NOT a
Core Competency in Accounting as identified by the CPA Vision Project?

skills
in interpreting converging information

strategic
and critical skills

technology
skills

computational
skills

communication
and leadership skills

Question 3 1 points
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The ____________ measures the
average number of times that inventory is sold and restocked during the year.

inventory
turnover ratio

current
ratio

the
restock factor

The
Learning Effect

the
acid test ratio

Question 4 1 points
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As buildings and equipment wear
out or become obsolete, their value decreases. To reflect decreasing value,
accountants use

prepaid
expenses.

subtracting
methods.

depreciation.

licensing.

all of
the above.

Question 5 1 points
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_______________ is concerned with
reporting the operations of the company as a whole to shareholders and the
public.

Managerial
accounting

Government
accounting

Minor
accounting

Financial
accounting

Stock
market accounting

Question 6 1 points
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An expense, such as rent, that is
paid before the upcoming period in which it is due is referred to as _________
on the balance sheet.

accounts
receivable

futures

prepaid
expenses

merchandise
inventory

marketable
securities

Question 7 1 points
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__________ is also known as net
profit or net earnings.

Operating
income

Net
income

Cash
flow

Leverage

Selling
income

Question 8 1 points
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Subtracting income taxes from
operating income reveals

operating
income.

net
income.

cash
flow.

leverage.

selling
income.

Question 9 1 points
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Depreciation is

the
process of distributing the cost of an asset over its useful life.

the
amount paid for an existing business above the value of its other assets.

a debt
that must be paid within the year.

additional
money, above proceeds from a stock sale, paid directly to a firm by its owners.

a debt
that is not due for at least one year.

Question 10 1 points
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Which of the following statements
is the most accurate?

All
inventory turnover ratios should be five or above.

A
“good” inventory turnover ratio depends upon the industry that a firm
is in.

As a
rule, any firm strives to achieve an inventory ratio below five.

Most
firms pay no attention to inventory turnover.

Inventory
turnover is a short-term solvency ratio.

Question 11 1 points
Save
Along with the computer, Mega
Computers has sent a document that states the promised payment date and amount.
The buyer must sign it before taking the computer. This is a(n)

revolving
credit agreement.

open-book
credit.

promissory
note.

trade
draft.

line of
credit.

Question 12 1 points
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Financial control is

the
process of checking actual performance against plans to ensure that desired
financial results occur.

a
firm’s strategies for reaching some future financial position.

rules
governing a firm’s extension of credit to customers.

the
granting of credit by one firm to another.

the
management of cash inflows and outflows to ensure adequate funds for purchases
and the productive use of excess funds.

Question 13 1 points
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Property insurance is

insurance
covering income lost during times when a company is unable to conduct business.

insurance
underwritten for a group as a whole rather than each individual in it.

insurance
covering losses resulting from physical damage to or loss of the insured’s real
estate or personal property.

coverage
provided by a firm to employees for medical expenses, loss of wages, and
rehabilitation costs resulting from job-related injuries or disease.

insurance
covering losses resulting from medical and hospital expenses as well as income
lost from injury or disease.

Question 14 1 points
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Cash-flow management is

the
process of checking actual performance against plans to ensure that desired
financial results occur.

a
firm’s strategies for reaching some future financial position.

rules
governing a firm’s extension of credit to customers.

the
granting of credit by one firm to another.

the
management of cash inflows and outflows to ensure adequate funds for purchases
and the productive use of excess funds.

Question 15 1 points
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The mix of debt and equity
funding that a firm uses is called its

capital
structure.

long-term
funding mix.

financial
mix.

debt-to-equity
ratio.

corporate
capital mix.

Question 16 1 points
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Credit policies are

the
process of checking actual performance against plans to ensure that desired
financial results occur.

a
firm’s strategies for reaching some future financial position.

rules
governing a firm’s extension of credit to customers.

the
granting of credit by one firm to another.

the
management of cash inflows and outflows to ensure adequate funds for purchases
and the productive use of excess funds.

Question 17 1 points
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A __________ is an arrangement in
which a lender agrees to make funds available on demand and on a continuing
basis.

line of
credit

revolving
credit agreement

commercial
paper

factoring

trade
acceptance

Question 18 1 points
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_________ risks involve the
possibility of gain or loss.

Acts of
God

Market

Speculative

Pure

Financial

Question 19 1 points
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__________ is uncertainty about
future events.

Flow

Risk

Leverage

Liquidity

Hedging

Question 20 1 points
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_______ are purchases of fixed
assets such as land, buildings, and machinery.

Capital
expenditures

Operating
expenditures

Fixed
expenditures

Budgeted
expenditures

Investments

Question 21 1 points
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Search engines such as Yahoo!
serve as ___________, collections of business Web sites representing diverse
products.

internet
service providers

electronic
storefronts

cybermalls

multi-level
marketers

e-catalogs

Question 22 1 points
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___________ help Internet
customers by gathering and sorting information on products and prices.

Rack
jobbers

Syndicated
sellers

E-referrals

Shopping
agents

Brokers

Question 23 1 points
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Which of the following would
violate FCC cross-ownership regulations?

Montrose
Broadcasting owns newspapers in San Diego and San Francisco.

Wine
Tarner owns one newspaper and one television station in Omaha.

Entertainment
Systems owns a newspaper in Orlando and a radio station in Tampa.

All of
the above.

None of
the above.

Question 24 1 points
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The Federal Communications
Commission has regulations against ____________, ownership of more than one
media outlet in the same market.

channeling

multi-plexing

cross-ownership

dual
ownership

dual
distribution

Question 25 1 points
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The type of nonstore marketing
used by Tupperware, Amway, and Avon is

direct
selling.

video
marketing.

electronic
shopping.

telemarketing.

mail
order.

Question 26 1 points
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__________ generate large sales
volume by offering goods at substantial price reductions. In recent years they
have offered higher quality and a few department store services.

Discount
houses

Warehouse
clubs

Factory
outlets

Off-price
stores

Catalog
showrooms

Question 27 1 points
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In _________, the telephone is
used to sell directly to consumers.

direct
selling

video
marketing

electronic
shopping

telemarketing

mail
ordering

Question 28 1 points
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There are over _______ million
retail establishments in the U.S.

10.0

7.5

5.0

2.5

1.6

Question 29 1 points
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___________ distribution is a
strategy by which a manufacturer grants exclusive rights to distribute or sell
a product to a limited number of wholesalers or retailers in a given geographic
area.

Network

Exclusive

Selective

Matrix

Intensive

Question 30 1 points
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Which of the following work on
commission, do not take title to the goods they sell, and serve as sales reps
to manufacturers who need them?

merchant
wholesalers

merchant
shippers

drop
shipper

rack
jobbers

agents
and brokers

Question 31 1 points
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Only corporations can issue
___________ bonds.

municipal

serial

callable

convertible

sinking
fund

Question 32 1 points
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A _______ is a bond for which no
specific property is pledged as collateral.

bearer
bond

debenture

registered
bond

secured
bond

callable
bond

Question 33 1 points
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Animal names have figured
prominently in the stock market for years. Which animal listed below do we
associate with a rising market?

lamb

tiger

bear

bull

panther

Question 34 1 points
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What condition would lead an
issuer to call a bond?

The
coupon payments on the bond are high.

Prevailing
interest rates are lower than the rate being paid on the bond.

Government
regulation.

The
coupon payments on the bond are low.

Prevailing
interest rates are higher than the rate being paid on the bond.

Question 35 1 points
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Which of the following are
aspects of a short sale by an investor?

Borrowing
of stock from a broker.

Required
return of the stock to broker.

Hope
for falling price on the stock sold short.

Money
not required up front.

All of
the above.

Question 36 1 points
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On the stock pages of The Wall
Street Journal, which column informs us as to how many shares of a given stock
was sold during the market session reported on?

Vol
100s

Close

Net Chg

52-Week
High

Div

Question 37 1 points
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Among municipal bonds, which are
backed by the issuer’s taxing power?

obligation
bonds

revenue
bonds

supported
bonds

commonwealth
bonds

trans-issued
bonds

Question 38 1 points
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Through _________, the risk of
loss is reduced by spreading the total investment across more stocks.

spreading

shorting

margin
buying

asset
allocation

diversification

Question 39 1 points
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Typically, a state or local
government will issue ___________ to fund new elementary and high schools.

obligation
bonds

revenue
bonds

supported
bonds

commonwealth
bonds

trans-issued
bonds

Question 40 1 points
Save
Which is the most widely cited
U.S. stock market index?

Standard
& Poor’s Composite Index

the NYSE
index

The New
York Times index

Dow
Jones Industrial Average

NASDAQ
composite index

Question 41 1 points
Save
Buyers fall into two groups:
buyers of __________ and buyers of ___________.

shopping
goods, convenience goods

temporary
goods, permanent goods

quick
goods, fast goods

consumer
products, industrial products

cheap
goods, expensive goods

Question 42 1 points
Save
Companies often price their
products to establish ______________, a company’s percentage of the total
market sales for a specific product type.

market
share

fixed
costs

sales
percentage

variable
costs

breakeven
point

Question 43 1 points
Save
Which of the following is most
likely to generate profits to cover the expenses of developing new products?

price
fixing

price
skimming

penetration
pricing

market
pricing

price
lining

Question 44 1 points
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___________ is frequently used to
stimulate sales.

Price
fixing

Price
discounting

Psychological
pricing

Market
pricing

Price
lining

Question 45 1 points
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Which of the following is NOT a
function of packaging?

Serves
as in-store advertisement.

Reduces
risk of spoilage.

Increases
the quality of the product inside.

Makes
the product attractive.

Displays
the brand name.

Question 46 1 points
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___________ refers to the
physical container in which a product is sold, advertised, or protected.

Labeling

Branding

Pricing

Packaging

Lining

Question 47 1 points
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The three types of brand names
are ________________ brands.

national,
licensed, and private

large,
medium, and small

local,
regional, and national

nearer,
farther, and farthest

numerical,
logistical, and literal

Question 48 1 points
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A ____________ is the tangible
and intangible features that characterize a product.

product
line

service
package

service
mix

prototype

product
mix

Question 49 1 points
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When companies extend their
horizons and identify opportunities outside existing product lines, the result
is

conglomeration.

multiple
product lines.

ubiquity.

universalism.

global
response.

Question 50 1 points
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A product __________ is a group
of similar products intended for a group of similar buyers.

line

assortment

mix

shield

range

Question 51 1 points
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The evaluation of all work
activities, materials flows, and paperwork to determine the value that they add
for customers is

quality/cost
studies.

value-added
analysis.

benchmarking.

getting
closer to the customer.

statistical
process control.

Question 52 1 points
Save
Through _________, a firm
compares its products and processes with those of competitors or even companies
in other lines of business.

external
benchmarking

quality
improvement

failure
management

internal
benchmarking

process
improvement

Question 53 1 points
Save
Which of the following was used
where GTE improved its over-the-phone business?

ISO
9000

reengineering

ROQ

Back to
Basics

Six
Sigma

Question 54 1 points
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Business process reengineering is

the
concept that all employees are valuable contributors to a firm’s business, and
should be entrusted with decisions regarding their work.

the
redesigning of business processes to improve performance, quality, and
productivity.

a
program certifying that a factory, laboratory, or office has met the quality
management standards of the International Organization for Standardization.

the
principle of looking at the supply chain as a whole in order to improve the
overall flow through the system.

a
certification program attesting to the fact that a factory, laboratory, or
office has improved environmental performance.

Question 55 1 points
Save
A product with a very low defect
rate would have high

quality
control.

quality
reliability.

quality
circles.

total
quality management.

performance
quality.

Question 56 1 points
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Productivity measures how much we
produce with the _______ we use to produce it.

materials

labor

resources

dollars

time

Question 57 1 points
Save
The process by which a company
analyzes a competitor’s product to identify desirable improvements in its own
is called

competitive
product analysis.

benchmarking.

quality/cost
studies.

performance
quality analysis.

quality
reliability analysis.

Question 58 1 points
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Employee empowerment is

the
concept that all employees are valuable contributors to a firm’s business, and
should be entrusted with decisions regarding their work.

an
ongoing commitment to improving products and processes in the pursuit of
ever-increasing customer satisfaction.

a
program certifying that a factory, laboratory, or office has met the quality
management standards of the International Organization for Standardization.

the
principle of looking at the supply chain as a whole in order to improve the
overall flow through the system.

a
certification program attesting to the fact that a factory, laboratory, or
office has improved environmental performance.

Question 59 1 points
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A _________ could be used to
analyze variations in the weight of cereal boxes.

process
capability study

value-added
analysis

benchmark

quality
circle

quality/cost
study

Question 60 1 points
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Total quality management is

the
principle that quality belongs to each person who creates it while performing a
job.

the
consistency of a product’s quality from unit to unit.

the
performance features offered by a product.

the sum
of all activities involved in getting high-quality products into the
marketplace.

the
process by which a company analyzes a competitor’s products to identify
desirable improvements.

Question 61 1 points
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Information is

the
useful interpretation of facts and figures.

names
and numbers from a large phonebook.

raw
facts and figures.

proven
facts.

controlled
flow of words for a useful purpose.

Question 62 1 points
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Netscape Navigator, Netscape
Communicator, and Internet Explorer are

data
communication networks.

Web
links.

browsers.

Web
servers.

connections.

Question 63 1 points
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__________ need information to
analyze trends in the business environment and overall company performance in
order to make long-range plans.

Middle
managers

Members
of the board of directors

Top-level
managers

First-level
managers

Knowledge
workers

Question 64 1 points
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The ________ was originally
commissioned by the Pentagon.

Fox
News Channel

World
Wide Web

National
Public Radio

Federal
Communications Commission

Internet

Question 65 1
points Save
_________ allows people in remote
locations to work simultaneously on one document.

Videoconferencing

Voice
mail

Data
conferencing

Digital
information service

An
Internet service provider

Question 66 1 points
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A(n) ________________ is a
quick-reference, easy-access application of information systems specially
designed for instant access by upper-level managers.

application

decision
support

executive
support

expert

artificial
intelligence

Question 67 1 points
Save
Which of the following is a
database management program?

Microsoft
Access

Word
Perfect

Lotus
1-2-3

A, b,
and c

None of
the above

Question 68 1 points
Save
Robotics is a special category of

applied
technology.

human
support.

executive
support.

an
expert system.

artificial
intelligence.

Question 69 1 points
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Which of the following are
spreadsheet packages?

Lotus
1-2-3

Quattro
Pro

Microsoft
Excel

All of
the above

None of
the above

Question 70 1 points
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Lotus Notes and Netscape
Communicator are __________ products.

groupware

data
communication network

Internet

electronic
conferencing

Internet
service provider

Question 71 1 points
Save
A nondeposit financial
institution that pools funds from it members to provide retirement income for
its members is a(n)

credit
union.

securities
dealer.

insurance
company.

finance
company.

pension
fund.

Question 72 1 points
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The _________ funds national
improvements by making loans to build roads, schools, power plants, and
hospitals.

Federal
Reserve

World
Bank

Import-Export
Bank

European
Union

International
Monetary Fund

Question 73 1 points
Save
Approximately ________ of all
U.S. currency is held by residents of other countries who want the security of
U.S. dollars.

10
percent

20
percent

25
percent

50
percent

75
percent

Question 74 1 points
Save
Which of the following is a
purpose of the International Monetary Fund?

Promote
the stability of exchange rates.

Provide
temporary, short-term loans to member countries.

Encourage
members to cooperate on international monetary issues.

Encourage
development of a system for international payments.

All are
purposes of the IMF.

Question 75 1 points
Save
Which of the following will
result in an increase of the money supply?

An
increase in reserve requirements.

An
increase in the discount rate.

A
decrease in reserve requirements.

An
increase in taxes.

Sale of
securities by the Fed.

Question 76 1 points
Save
David has a savings account and
his home mortgage with this financial institution. In addition, he periodically
receives a dividend check from them. He is invested with a

commercial
bank.

finance
company.

savings
and loan associations.

mutual
savings bank.

credit union.

Question 77 1 points
Save
Which of the following is NOT
part of the M-2 money supply?

time
deposits

money
market mutual funds

savings
deposits

government
bonds

currency

Question 78 1 points
Save
Where will one find the most avid
users of the smart card?

United
States

Great
Britain

North
Africa

Europe
and Asia

Scandinavia

Question 79 1 points
Save
If today’s currency wears out it
can be replaced, thus demonstrating that it is

portable.

divisible.

stable.

durable.

valuable.

Question 80 1 points
Save
Individual banks that need money
can borrow from the Federal Reserve and pay interest on the loans, while the
Fed provides storage for commercial banks. The preceding sentence describes
which role of the Fed?

the
government’s bank

the
bankers’ bank

guardian
of the currency

controlling
the money supply

overseeing
the economy

Question 81 1 points
Save
Approximately ________ of the
Gross Domestic Product is generated by the service sector.

20
percent

40
percent

60
percent

70
percent

80
percent

Question 82 1 points
Save
The typical layout in automobile,
food-processing, and computer assembly plants is the _______ layout.

process

customer

product

cellular

fixed-position

Question 83 1 points
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Using a _________ chart, managers
list all the activities needed to complete a job, estimate the time required
for each step, and check the progress of the project against the chart.

lead
time

Simon

MRP II

PERT

Gantt

Question 84 1 points
Save
Lockheed Martin is using
_________ to automatically inform their engineers and those of their
subcontractors of changes to designs.

monthly
updates

an
electronic bulletin board

a
product data management system

a
newsletter

annual
meetings

Question 85 1 points
Save
The layout that is efficient and
inexpensive because it simplifies work tasks and uses unskilled labor is the
_______ layout.

process

customer

product

cellular

fixed-position

Question 86 1 points
Save
Steve manages people who take
various raw materials and pre-made assemblies and puts them together in a
unique product that is sold to retail stores. Steve is involved in

service
creation.

goods
creation.

plant
management.

manufacturing
management.

operations
management.

Question 87 1 points
Save
Check processing at your local
bank is a(n) ___________ system.

active

high-contact

low-contact

high-interaction

low-interaction

Question 88 1 points
Save
Employment in the service sector
accounts for approximately _________ of jobs in the United States.

20
percent

40
percent

60
percent

70
percent

80
percent

Question 89 1 points
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The layout where the arrangement
of production facilities is design to move families of products through similar
flow paths is the _______ layout.

process

customer

product

cellular

fixed-position

Question 90 1 points
Save
A _________ chart is a production
schedule specifying the sequence and critical path for performing the steps in
a project.

lead
time

Simon

MRP II

PERT

Gantt

Question 91 1 points
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The sending of fliers or other
types of printed advertisements to consumer’s homes is

magazines.

television.

newspaper.

radio.

direct
mail.

Question 92 1 points
Save
__________ indicate(s) that the
buyer is interested and pinpoint(s) the parts of the presentation that trouble
the buyer.

Approaching

Demonstrations

Objections

Closing

Qualifying

Question 93 1 points
Save
To stimulate sales, drug
companies use

educational
events.

funding
for medical research.

direct-to-consumer
marketing.

promotional
gifts.

all of
the above.

Question 94 1 points
Save
The owner of Billy Joe’s Barbecue
is looking at his advertising, sales promotion, and publicity programs. He is
reviewing the company’s ___________ mix.

communications

marketing

promotional

publicity

consumer
information

Question 95 1 points
Save
When New York Life advertises the
safety and security of its products, it is using a _______ advertising
strategy.

push

persuasive

comparative

pull

reminder

Question 96 1 points
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As an example of adding value,
Burger King cut back on advertising dollars and used those funds for

meat
purchases in South America.

adding
highly trained managers for their units.

customer
discounts.

expansion
of the chain.

none of
the above.

Question 97 1 points
Save
____________ allow companies to
rent booths to display and demonstrate products to customers who have a special
interest in them.

Premiums

Directional
signs

Point-of-purchase
displays

Trade
shows

Coupon
incentives

Question 98 1 points
Save
During the postpurchase
evaluation stage of the consumer buying process, the most effective promotional
tool(s) is/are

advertising
and sales promotion.

personal
selling.

advertising
and publicity.

sales
promotion and personal selling.

advertising
and personal selling.

Question 99 1 points
Save
When selling new, innovative
products the type of selling most likely needed is

order
processing.

sales
promotions.

creative
selling.

missionary
selling.

public
relations.

Question 100 1 points
Save
Which of the following make it
easier for customers to find a product and eliminate competitors’ products from
consideration?

contests

POP
displays

coupon

premiums

trade
shows

MGT100-HK1. INTRODUCTION TO BUSINESS (MGT100-HK1) > TAKE
ASSESSMENT: FINAL EXAM Question 1 1 points
Save The most typical time frame for a
budget is one
month. three
months. six
months. one
year. five
years. Question 2 1 points
Save Which of the following is NOT a
Core Competency in Accounting as identified by the CPA Vision Project? skills
in interpreting converging information strategic
and critical skills technology
skills computational
skills communication
and leadership skills Question 3 1 points
Save The ____________ measures the
average number of times that inventory is sold and restocked during the year. inventory
turnover ratio current
ratio the
restock factor The
Learning Effect the
acid test ratio Question 4 1 points
Save As buildings and equipment wear
out or become obsolete, their value decreases. To reflect decreasing value,
accountants use prepaid
expenses. subtracting
methods. depreciation.
licensing.
all of
the above. Question 5 1 points
Save _______________ is concerned with
reporting the operations of the company as a whole to shareholders and the
public. Managerial
accounting Government
accounting Minor
accounting Financial
accounting Stock
market accounting Question 6 1 points
Save An expense, such as rent, that is
paid before the upcoming period in which it is due is referred to as _________
on the balance sheet. accounts
receivable futures
prepaid
expenses merchandise
inventory marketable
securities Question 7 1 points
Save __________ is also known as net
profit or net earnings. Operating
income Net
income Cash
flow Leverage
Selling
income Question 8 1 points
Save Subtracting income taxes from
operating income reveals operating
income. net
income. cash
flow. leverage.
selling
income. Question 9 1 points
Save Depreciation is the
process of distributing the cost of an asset over its useful life. the
amount paid for an existing business above the value of its other assets. a debt
that must be paid within the year. additional
money, above proceeds from a stock sale, paid directly to a firm by its owners.
a debt
that is not due for at least one year. Question 10 1 points
Save Which of the following statements
is the most accurate? All
inventory turnover ratios should be five or above. A
“good” inventory turnover ratio depends upon the industry that a firm
is in. As a
rule, any firm strives to achieve an inventory ratio below five. Most
firms pay no attention to inventory turnover. Inventory
turnover is a short-term solvency ratio. Question 11 1 points
Save Along with the computer, Mega
Computers has sent a document that states the promised payment date and amount.
The buyer must sign it before taking the computer. This is a(n) revolving
credit agreement. open-book
credit. promissory
note. trade
draft. line of
credit. Question 12 1 points
Save Financial control is the
process of checking actual performance against plans to ensure that desired
financial results occur. a
firm’s strategies for reaching some future financial position. rules
governing a firm’s extension of credit to customers. the
granting of credit by one firm to another. the
management of cash inflows and outflows to ensure adequate funds for purchases
and the productive use of excess funds. Question 13 1 points
Save Property insurance is insurance
covering income lost during times when a company is unable to conduct business.
insurance
underwritten for a group as a whole rather than each individual in it. insurance
covering losses resulting from physical damage to or loss of the insured’s real
estate or personal property. coverage
provided by a firm to employees for medical expenses, loss of wages, and
rehabilitation costs resulting from job-related injuries or disease. insurance
covering losses resulting from medical and hospital expenses as well as income
lost from injury or disease. Question 14 1 points
Save Cash-flow management is the
process of checking actual performance against plans to ensure that desired
financial results occur. a
firm’s strategies for reaching some future financial position. rules
governing a firm’s extension of credit to customers. the
granting of credit by one firm to another. the
management of cash inflows and outflows to ensure adequate funds for purchases
and the productive use of excess funds. Question 15 1 points
Save The mix of debt and equity
funding that a firm uses is called its capital
structure. long-term
funding mix. financial
mix. debt-to-equity
ratio. corporate
capital mix. Question 16 1 points
Save Credit policies are the
process of checking actual performance against plans to ensure that desired
financial results occur. a
firm’s strategies for reaching some future financial position. rules
governing a firm’s extension of credit to customers. the
granting of credit by one firm to another. the
management of cash inflows and outflows to ensure adequate funds for purchases
and the productive use of excess funds. Question 17 1 points
Save A __________ is an arrangement in
which a lender agrees to make funds available on demand and on a continuing
basis. line of
credit revolving
credit agreement commercial
paper factoring
trade
acceptance Question 18 1 points
Save _________ risks involve the
possibility of gain or loss. Acts of
God Market Speculative
Pure Financial
Question 19 1 points
Save __________ is uncertainty about
future events. Flow Risk Leverage
Liquidity
Hedging Question 20 1 points
Save _______ are purchases of fixed
assets such as land, buildings, and machinery. Capital
expenditures Operating
expenditures Fixed
expenditures Budgeted
expenditures Investments
Question 21 1 points
Save Search engines such as Yahoo!
serve as ___________, collections of business Web sites representing diverse
products. internet
service providers electronic
storefronts cybermalls
multi-level
marketers e-catalogs Question 22 1 points
Save ___________ help Internet
customers by gathering and sorting information on products and prices. Rack
jobbers Syndicated
sellers E-referrals
Shopping
agents Brokers
Question 23 1 points
Save Which of the following would
violate FCC cross-ownership regulations? Montrose
Broadcasting owns newspapers in San Diego and San Francisco. Wine
Tarner owns one newspaper and one television station in Omaha. Entertainment
Systems owns a newspaper in Orlando and a radio station in Tampa. All of
the above. None of
the above. Question 24 1 points
Save The Federal Communications
Commission has regulations against ____________, ownership of more than one
media outlet in the same market. channeling
multi-plexing
cross-ownership
dual
ownership dual
distribution Question 25 1 points
Save The type of nonstore marketing
used by Tupperware, Amway, and Avon is direct
selling. video
marketing. electronic
shopping. telemarketing.
mail
order. Question 26 1 points
Save __________ generate large sales
volume by offering goods at substantial price reductions. In recent years they
have offered higher quality and a few department store services. Discount
houses Warehouse
clubs Factory
outlets Off-price
stores Catalog
showrooms Question 27 1 points
Save In _________, the telephone is
used to sell directly to consumers. direct
selling video
marketing electronic
shopping telemarketing
mail
ordering Question 28 1 points
Save There are over _______ million
retail establishments in the U.S. 10.0 7.5 5.0 2.5 1.6 Question 29 1 points
Save ___________ distribution is a
strategy by which a manufacturer grants exclusive rights to distribute or sell
a product to a limited number of wholesalers or retailers in a given geographic
area. Network
Exclusive
Selective
Matrix Intensive
Question 30 1 points
Save Which of the following work on
commission, do not take title to the goods they sell, and serve as sales reps
to manufacturers who need them? merchant
wholesalers merchant
shippers drop
shipper rack
jobbers agents
and brokers Question 31 1 points
Save Only corporations can issue
___________ bonds. municipal
serial callable
convertible
sinking
fund Question 32 1 points
Save A _______ is a bond for which no
specific property is pledged as collateral. bearer
bond debenture
registered
bond secured
bond callable
bond Question 33 1 points
Save Animal names have figured
prominently in the stock market for years. Which animal listed below do we
associate with a rising market? lamb tiger bear bull panther
Question 34 1 points
Save What condition would lead an
issuer to call a bond? The
coupon payments on the bond are high. Prevailing
interest rates are lower than the rate being paid on the bond. Government
regulation. The
coupon payments on the bond are low. Prevailing
interest rates are higher than the rate being paid on the bond. Question 35 1 points
Save Which of the following are
aspects of a short sale by an investor? Borrowing
of stock from a broker. Required
return of the stock to broker. Hope
for falling price on the stock sold short. Money
not required up front. All of
the above. Question 36 1 points
Save On the stock pages of The Wall
Street Journal, which column informs us as to how many shares of a given stock
was sold during the market session reported on? Vol
100s Close Net Chg
52-Week
High Div Question 37 1 points
Save Among municipal bonds, which are
backed by the issuer’s taxing power? obligation
bonds revenue
bonds supported
bonds commonwealth
bonds trans-issued
bonds Question 38 1 points
Save Through _________, the risk of
loss is reduced by spreading the total investment across more stocks. spreading
shorting
margin
buying asset
allocation diversification Question 39 1 points
Save Typically, a state or local
government will issue ___________ to fund new elementary and high schools. obligation
bonds revenue
bonds supported
bonds commonwealth
bonds trans-issued
bonds Question 40 1 points
Save Which is the most widely cited
U.S. stock market index? Standard
& Poor’s Composite Index the NYSE
index The New
York Times index Dow
Jones Industrial Average NASDAQ
composite index Question 41 1 points
Save Buyers fall into two groups:
buyers of __________ and buyers of ___________. shopping
goods, convenience goods temporary
goods, permanent goods quick
goods, fast goods consumer
products, industrial products cheap
goods, expensive goods Question 42 1 points
Save Companies often price their
products to establish ______________, a company’s percentage of the total
market sales for a specific product type. market
share fixed
costs sales
percentage variable
costs breakeven
point Question 43 1 points
Save Which of the following is most
likely to generate profits to cover the expenses of developing new products? price
fixing price
skimming penetration
pricing market
pricing price
lining Question 44 1 points
Save ___________ is frequently used to
stimulate sales. Price
fixing Price
discounting Psychological
pricing Market
pricing Price
lining Question 45 1 points
Save Which of the following is NOT a
function of packaging? Serves
as in-store advertisement. Reduces
risk of spoilage. Increases
the quality of the product inside. Makes
the product attractive. Displays
the brand name. Question 46 1 points
Save ___________ refers to the
physical container in which a product is sold, advertised, or protected. Labeling
Branding
Pricing
Packaging
Lining Question 47 1 points
Save The three types of brand names
are ________________ brands. national,
licensed, and private large,
medium, and small local,
regional, and national nearer,
farther, and farthest numerical,
logistical, and literal Question 48 1 points
Save A ____________ is the tangible
and intangible features that characterize a product. product
line service
package service
mix prototype
product
mix Question 49 1 points
Save When companies extend their
horizons and identify opportunities outside existing product lines, the result
is conglomeration.
multiple
product lines. ubiquity.
universalism.
global
response. Question 50 1 points
Save A product __________ is a group
of similar products intended for a group of similar buyers. line assortment
mix shield range Question 51 1 points
Save The evaluation of all work
activities, materials flows, and paperwork to determine the value that they add
for customers is quality/cost
studies. value-added
analysis. benchmarking.
getting
closer to the customer. statistical
process control. Question 52 1 points
Save Through _________, a firm
compares its products and processes with those of competitors or even companies
in other lines of business. external
benchmarking quality
improvement failure
management internal
benchmarking process
improvement Question 53 1 points
Save Which of the following was used
where GTE improved its over-the-phone business? ISO
9000 reengineering
ROQ Back to
Basics Six
Sigma Question 54 1 points
Save Business process reengineering is
the
concept that all employees are valuable contributors to a firm’s business, and
should be entrusted with decisions regarding their work. the
redesigning of business processes to improve performance, quality, and
productivity. a
program certifying that a factory, laboratory, or office has met the quality
management standards of the International Organization for Standardization. the
principle of looking at the supply chain as a whole in order to improve the
overall flow through the system. a
certification program attesting to the fact that a factory, laboratory, or
office has improved environmental performance. Question 55 1 points
Save A product with a very low defect
rate would have high quality
control. quality
reliability. quality
circles. total
quality management. performance
quality. Question 56 1 points
Save Productivity measures how much we
produce with the _______ we use to produce it. materials
labor resources
dollars
time Question 57 1 points
Save The process by which a company
analyzes a competitor’s product to identify desirable improvements in its own
is called competitive
product analysis. benchmarking.
quality/cost
studies. performance
quality analysis. quality
reliability analysis. Question 58 1 points
Save Employee empowerment is the
concept that all employees are valuable contributors to a firm’s business, and
should be entrusted with decisions regarding their work. an
ongoing commitment to improving products and processes in the pursuit of
ever-increasing customer satisfaction. a
program certifying that a factory, laboratory, or office has met the quality
management standards of the International Organization for Standardization. the
principle of looking at the supply chain as a whole in order to improve the
overall flow through the system. a
certification program attesting to the fact that a factory, laboratory, or
office has improved environmental performance. Question 59 1 points
Save A _________ could be used to
analyze variations in the weight of cereal boxes. process
capability study value-added
analysis benchmark
quality
circle quality/cost
study Question 60 1 points
Save Total quality management is the
principle that quality belongs to each person who creates it while performing a
job. the
consistency of a product’s quality from unit to unit. the
performance features offered by a product. the sum
of all activities involved in getting high-quality products into the
marketplace. the
process by which a company analyzes a competitor’s products to identify
desirable improvements. Question 61 1 points
Save Information is the
useful interpretation of facts and figures. names
and numbers from a large phonebook. raw
facts and figures. proven
facts. controlled
flow of words for a useful purpose. Question 62 1 points
Save Netscape Navigator, Netscape
Communicator, and Internet Explorer are data
communication networks. Web
links. browsers.
Web
servers. connections.
Question 63 1 points
Save __________ need information to
analyze trends in the business environment and overall company performance in
order to make long-range plans. Middle
managers Members
of the board of directors Top-level
managers First-level
managers Knowledge
workers Question 64 1 points
Save The ________ was originally
commissioned by the Pentagon. Fox
News Channel World
Wide Web National
Public Radio Federal
Communications Commission Internet Question 65 1
points Save _________ allows people in remote
locations to work simultaneously on one document. Videoconferencing
Voice
mail Data
conferencing Digital
information service An
Internet service provider Question 66 1 points
Save A(n) ________________ is a
quick-reference, easy-access application of information systems specially
designed for instant access by upper-level managers. application
decision
support executive
support expert artificial
intelligence Question 67 1 points
Save Which of the following is a
database management program? Microsoft
Access Word
Perfect Lotus
1-2-3 A, b,
and c None of
the above Question 68 1 points
Save Robotics is a special category of
applied
technology. human
support. executive
support. an
expert system. artificial
intelligence. Question 69 1 points
Save Which of the following are
spreadsheet packages? Lotus
1-2-3 Quattro
Pro Microsoft
Excel All of
the above None of
the above Question 70 1 points
Save Lotus Notes and Netscape
Communicator are __________ products. groupware
data
communication network Internet
electronic
conferencing Internet
service provider Question 71 1 points
Save A nondeposit financial
institution that pools funds from it members to provide retirement income for
its members is a(n) credit
union. securities
dealer. insurance
company. finance
company. pension
fund. Question 72 1 points
Save The _________ funds national
improvements by making loans to build roads, schools, power plants, and
hospitals. Federal
Reserve World
Bank Import-Export
Bank European
Union International
Monetary Fund Question 73 1 points
Save Approximately ________ of all
U.S. currency is held by residents of other countries who want the security of
U.S. dollars. 10
percent 20
percent 25
percent 50
percent 75
percent Question 74 1 points
Save Which of the following is a
purpose of the International Monetary Fund? Promote
the stability of exchange rates. Provide
temporary, short-term loans to member countries. Encourage
members to cooperate on international monetary issues. Encourage
development of a system for international payments. All are
purposes of the IMF. Question 75 1 points
Save Which of the following will
result in an increase of the money supply? An
increase in reserve requirements. An
increase in the discount rate. A
decrease in reserve requirements. An
increase in taxes. Sale of
securities by the Fed. Question 76 1 points
Save David has a savings account and
his home mortgage with this financial institution. In addition, he periodically
receives a dividend check from them. He is invested with a commercial
bank. finance
company. savings
and loan associations. mutual
savings bank. credit union.
Question 77 1 points
Save Which of the following is NOT
part of the M-2 money supply? time
deposits money
market mutual funds savings
deposits government
bonds currency
Question 78 1 points
Save Where will one find the most avid
users of the smart card? United
States Great
Britain North
Africa Europe
and Asia Scandinavia
Question 79 1 points
Save If today’s currency wears out it
can be replaced, thus demonstrating that it is portable.
divisible.
stable.
durable.
valuable.
Question 80 1 points
Save Individual banks that need money
can borrow from the Federal Reserve and pay interest on the loans, while the
Fed provides storage for commercial banks. The preceding sentence describes
which role of the Fed? the
government’s bank the
bankers’ bank guardian
of the currency controlling
the money supply overseeing
the economy Question 81 1 points
Save Approximately ________ of the
Gross Domestic Product is generated by the service sector. 20
percent 40
percent 60
percent 70
percent 80
percent Question 82 1 points
Save The typical layout in automobile,
food-processing, and computer assembly plants is the _______ layout. process
customer
product
cellular
fixed-position
Question 83 1 points
Save Using a _________ chart, managers
list all the activities needed to complete a job, estimate the time required
for each step, and check the progress of the project against the chart. lead
time Simon MRP II PERT Gantt Question 84 1 points
Save Lockheed Martin is using
_________ to automatically inform their engineers and those of their
subcontractors of changes to designs. monthly
updates an
electronic bulletin board a
product data management system a
newsletter annual
meetings Question 85 1 points
Save The layout that is efficient and
inexpensive because it simplifies work tasks and uses unskilled labor is the
_______ layout. process
customer
product
cellular
fixed-position
Question 86 1 points
Save Steve manages people who take
various raw materials and pre-made assemblies and puts them together in a
unique product that is sold to retail stores. Steve is involved in service
creation. goods
creation. plant
management. manufacturing
management. operations
management. Question 87 1 points
Save Check processing at your local
bank is a(n) ___________ system. active high-contact
low-contact
high-interaction
low-interaction
Question 88 1 points
Save Employment in the service sector
accounts for approximately _________ of jobs in the United States. 20
percent 40
percent 60
percent 70
percent 80
percent Question 89 1 points
Save The layout where the arrangement
of production facilities is design to move families of products through similar
flow paths is the _______ layout. process
customer
product
cellular
fixed-position
Question 90 1 points
Save A _________ chart is a production
schedule specifying the sequence and critical path for performing the steps in
a project. lead
time Simon MRP II PERT Gantt Question 91 1 points
Save The sending of fliers or other
types of printed advertisements to consumer’s homes is magazines.
television.
newspaper.
radio. direct
mail. Question 92 1 points
Save __________ indicate(s) that the
buyer is interested and pinpoint(s) the parts of the presentation that trouble
the buyer. Approaching
Demonstrations
Objections
Closing
Qualifying Question 93 1 points
Save To stimulate sales, drug
companies use educational
events. funding
for medical research. direct-to-consumer
marketing. promotional
gifts. all of
the above. Question 94 1 points
Save The owner of Billy Joe’s Barbecue
is looking at his advertising, sales promotion, and publicity programs. He is
reviewing the company’s ___________ mix. communications
marketing
promotional
publicity
consumer
information Question 95 1 points
Save When New York Life advertises the
safety and security of its products, it is using a _______ advertising
strategy. push persuasive
comparative
pull reminder
Question 96 1 points
Save As an example of adding value,
Burger King cut back on advertising dollars and used those funds for meat
purchases in South America. adding
highly trained managers for their units. customer
discounts. expansion
of the chain. none of
the above. Question 97 1 points
Save ____________ allow companies to
rent booths to display and demonstrate products to customers who have a special
interest in them. Premiums
Directional
signs Point-of-purchase
displays Trade
shows Coupon
incentives Question 98 1 points
Save During the postpurchase
evaluation stage of the consumer buying process, the most effective promotional
tool(s) is/are advertising
and sales promotion. personal
selling. advertising
and publicity. sales
promotion and personal selling. advertising
and personal selling. Question 99 1 points
Save When selling new, innovative
products the type of selling most likely needed is order
processing. sales
promotions. creative
selling. missionary
selling. public
relations. Question 100 1 points
Save Which of the following make it
easier for customers to find a product and eliminate competitors’ products from
consideration? contests
POP
displays coupon premiums
trade
shows

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