Operations Management Essay

Working individually, students will demonstrate competency in operations management by analyzing two operations management techniques and applying them to improve Acme Mexico City's operations.

Two of the techniques are mandatory. They are:

•  Data-driven decision-making aka data analytics

•  Outsourcing to include offshoring, reshoring, and nextshoring

•  

  The student will submit a report in pdf format that integrates their two analyses and the applications to Acme Mexico City.

  Follow the format provided for text assignments in this course. Specifically, include an executive summary.

  Critical thinking, information literacy, problem solving, systems thinking, and technology fluency are required.

Assignment

Within your analyses on the first - Data-driven decision-making aka data

analytics –

•  Outsourcing to include offshoring, reshoring, and nextshoring

•  

  – techniques, address the following:

•  What is the general purpose of the technique?

•  How does or should this help operations in general?

•  What are the limitations of the technique?

•  What are the costs involved? What training is needed to use the

  technique? What else is needed?

•  At Acme Mexico City, what is the problem, opportunity, or challenge that

  this technique can address?

•  How will the technique help Acme Mexico City's operations? Why?

•  What would be the areas that present challenges in the approach

  (e.g., cost, personnel, training, culture, technology, management commitment, etc.?)

  What is the recommended low-cost (not necessarily the minimum cost) customer service employee daily assignment schedule?

What are your underlying assumptions and any qualitative factors that you believe are involved?

How might non-typical days affect the schedule?