Textbook: Planning and Administering Early Childhood Programs

Chapter 7 Discussion Question

A single parent whose children have attended your program for many years has come to you with a problem. Her children’s tuition has always been paid on time, but she has recently lost her job. She tells you she knows of several companies that are hiring and is hopeful she’ll be fully employed soon. She asks you to give her an extension on paying her 3-year-old’s tuition. You have a policy that families who pay their fees after the 10th of the month must pay a penalty, and children whose fees are 2 or more weeks late will be disenrolled. If you agree to accept her payment later but impose this penalty, it will be even harder for her to pay what she owes. You have to decide if you will make an exception to your policies about late payments or offer her child’s slot to a family who has been on the waiting list for a long time.

Chapter 8 Discussion Question

Think about the importance of service delivery and list the top four reasons customer service is critical to the success of your program.

 Use professional grammar and punctuation in this college-level course in all correspondence. Please avoid "text" and/or "Twitter speak" when corresponding. For each entry, write at least one complete paragraph (opening sentence, 3-5 content sentences, closing sentence).  Use full sentences, correct grammar, spelling, and punctuation.  Please use critical and creative thinking. Please use your own words! If you use any additional resources, please cite them using APA format.