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Assignment 3: Performance Management

You are the HR manager for an upscale retail store which sells clothing, shoes, handbags, and other accessories. Due to the economic downturn, the company has experienced a significant reduction in earnings, resulting in the layoff of a number of retail sales associates. Business seems to be rebounding, but you are concerned about the performance of the retail sales staff. The CEO has requested that you recommend ways to increase sales and customer service. You believe that implementing a performance management system may help modify employee behavior and improve results.

Write a six to eight (6-8) page paper in which you:

1. Create a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.
2. Create an organizational behavior modification (OBM) plan to define four (4) key behaviors that are required for successful job performance as a retail sales associate. Suggest the significant ways that your plan will benefit the organization.
3. Specify two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Propose two (2) methods that you could use to inform employees of the new performance standards.
4. Outline a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Propose two (2) actions company leaders should take to reinforce positive employee behaviors.
5. Examine at least three (3) key legal and ethical issues that could potentially impact the performance management system. Support your response with specific examples of the identified issues’ possible effects on the performance management system.
6. Use at least four (4) quality academic (peer-reviewed) resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources. 

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 Points: 300

Assignment 3: Performance Management

Criteria

Unacceptable

Below 70% F

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1. Create a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.

Weight: 10%

Did not submit or incompletely created a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.

Partially created a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.

Satisfactorily created a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.

Thoroughly created a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.

2. Create an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Suggest the significant ways that your plan will benefit the organization.
Weight: 20%

Did not submit or incompletely created an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Did not submit or incompletely suggested the significant ways that your plan will benefit the organization.

Partially created an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Partially suggested the significant ways that your plan will benefit the organization.

Satisfactorily created an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Satisfactorily suggested the significant ways that your plan will benefit the organization.

Thoroughly created an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Thoroughly suggested the significant ways that your plan will benefit the organization.

3. Specify two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Propose two (2) methods that you could use to inform employees of the new performance standards.

Weight: 20%

Did not submit or incompletely specified two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Did not submit or incompletely proposed two (2) methods that you could use to inform employees of the new performance standards.

Partially specified two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Partially proposed two (2) methods that you could use to inform employees of the new performance standards.

Satisfactorily specified two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Satisfactorily proposed two (2) methods that you could use to inform employees of the new performance standards.

Thoroughly specified two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Thoroughly proposed two (2) methods that you could use to inform employees of the new performance standards.

4. Outline a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Propose two (2) actions company leaders should take to reinforce positive employee behaviors.

Weight: 20%

Did not submit or incompletely outlined a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Did not submit or incompletely proposed two (2) actions company leaders should take to reinforce positive employee behaviors.

Partially outlined a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Partially proposed two (2) actions company leaders should take to reinforce positive employee behaviors.

Satisfactorily outlined a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Satisfactorily proposed two (2) actions company leaders should take to reinforce positive employee behaviors.

Thoroughly outlined a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Thoroughly proposed two (2) actions company leaders should take to reinforce positive employee behaviors.

5. Examine at least three (3) key legal and ethical issues that could potentially impact the performance management system. Support your response with specific examples of the identified issues’ possible effects on the performance management system.

Weight: 15%

Did not submit or incompletely examined at least three (3) key legal and ethical issues that could potentially impact the performance management system. Did not submit or incompletely supported your response with specific examples of the identified issues’ possible effects on the performance management system.

Partially examined at least three (3) key legal and ethical issues that could potentially impact the performance management system. Partially supported your response with specific examples of the identified issues’ possible effects on the performance management system.

Satisfactorily examined at least three (3) key legal and ethical issues that could potentially impact the performance management system. Satisfactorily supported your response with specific examples of the identified issues’ possible effects on the performance management system.

Thoroughly examined at least three (3) key legal and ethical issues that could potentially impact the performance management system. Thoroughly supported your response with specific examples of the identified issues’ possible effects on the performance management system.

6. 3 references 

Weight: 5%

No references provided

Does not meet the required number of references; some or all references poor quality choices.

Meets number of required references; all references high quality choices.

Exceeds number of required references; all references high quality choices.

7. Clarity, writing mechanics, and formatting requirements

Weight: 10%

More than 6 errors present

5-6 errors present

3-4 errors present

0-2 errors present

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