Prior to beginning work on this discussion forum,

• Review the following:
  • Chapters 8, 9 and 10 from the course textbook.
• Review the following scenario based on an actual health care event: Karlie, a 35-year-old transgender female, entered the emergency department of St. Benedict Hospital with a chief complaint of severe abdominal pain. The patient registrar asked Karlie to complete the necessary paperwork needed to enter Karlie in the queue. When Karlie returned the paperwork to the patient registrar, the registrar noticed that Karlie indicated that her current gender identity is female, and her sex assigned at birth was male. The patient registrar asked Karlie to have a seat and stated that someone will be with them soon. Dr. Randle, after attending to a different patient, was standing near the patient registration area when he overheard the patient registrar and another employee talking about Karlie. Dr. Randle overheard the registrar state, “He or She will be waiting.” After several hours, Dr. Randle heard the registrar call out to the waiting room for “Karl.” When “Karlie” approached the desk, she asked the registrar to please address her as Karlie. The registrar dismissed Karlie’s request by stating, ‘we are required to address you by your birth name.” The next day, Dr. Randle reached out to the HR Director to inform the Director of what transpired.

For this discussion, you will assume the role of the HR Director.

• Discuss the training techniques presented in Chapter 8 that you would use and their effects to reinforce and reintroduce St. Benedict’s policy of inclusiveness for transgender patients.
• Describe how to measure the effectiveness of your selected training techniques that you will leverage.
• Your initial post should be a minimum of 300 words. Support your response with a minimum of one scholarly source published in the last 5 years in addition to the course text. The Scholarly, Peer-Reviewed, and Other Credible SourcesLinks to an external site. table offers additional guidance on appropriate source types. Include all references in APA StyleLinks to an external site., as outlined by the Writing CenterLinks to an external site..