14 Aug Question 1 2.5 out of 2.5 points Post-sale activities employed by salespeople th

Question 1
2.5 out of 2.5 points
Post-sale activities employed by salespeople that are
critical to strengthening customer relationships are known as _____ activities.
Question 2
2.5 out of 2.5 points
Bits Inc., a manufacturer of server processors, sends out
its trained salespeople to inform prospective and existing customers about its
latest range of processors and provide demonstrations. The promotional effort
adopted by this company is an example of:
Question 3
2.5 out of 2.5 points
The stage in the sales process in which the salesperson
relates product features to customer needs is the:
Question 4
2.5 out of 2.5 points
Which of the following sales promotions produces a higher
response rate?
Question 5
2.5 out of 2.5 points
Salespeople usually have the most difficulty with:
Question 6
2.5 out of 2.5 points
A customer-focused firm wants its sales representatives to:
Correct form long-lasting relationships with buyers by
providing high levels of customer service.
Question 7
2.5 out of 2.5 points
The sales promotion technique that rewards a consumers with
an item either for free or at reduced cost when they purchase another product
is called a:
Question 8
2.5 out of 2.5 points
The personal selling approach that finds a customer coming
to the seller’s location and buying desired items largely on their own
initiative is:
Question 9
2.5 out of 2.5 points
One important advantage of personal selling over most
advertising is:
Question 10
2.5 out of 2.5 points
The role of a sales representative in the promotion process
has changed from that of persuader to that of:
.Question 12.5 out of 2.5 pointsPost-sale activities employed by salespeople that are
critical to strengthening customer relationships are known as _____ activities.Question 22.5 out of 2.5 pointsBits Inc., a manufacturer of server processors, sends out
its trained salespeople to inform prospective and existing customers about its
latest range of processors and provide demonstrations. The promotional effort
adopted by this company is an example of:Question 32.5 out of 2.5 pointsThe stage in the sales process in which the salesperson
relates product features to customer needs is the:Question 42.5 out of 2.5 pointsWhich of the following sales promotions produces a higher
response rate?Question 52.5 out of 2.5 pointsSalespeople usually have the most difficulty with:Question 62.5 out of 2.5 pointsA customer-focused firm wants its sales representatives to:Correct form long-lasting relationships with buyers by
providing high levels of customer service.Question 72.5 out of 2.5 pointsThe sales promotion technique that rewards a consumers with
an item either for free or at reduced cost when they purchase another product
is called a:Question 82.5 out of 2.5 pointsThe personal selling approach that finds a customer coming
to the seller’s location and buying desired items largely on their own
initiative is:Question 92.5 out of 2.5 pointsOne important advantage of personal selling over most
advertising is:Question 102.5 out of 2.5 pointsThe role of a sales representative in the promotion process
has changed from that of persuader to that of:.

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