01 Oct You have been hired as a consultant by a hospital that is going to begin using case managers in the acute, home care, and primary care settings.

You have been hired as a consultant by a hospital that is going to begin using case managers in the acute, home care, and primary care settings. You meet with the vice president (VP) of patient services. She tells you that the hospital tried to use case managers 3 years ago, and the project failed. She believes one of the major reasons it failed is because there was no clear position description or role description that was understood by the staff. She would like you to help develop an effective nurse case manager position description.

1. Discuss the differing roles of the nurse case manager.

2. Identify the skills needed for a nurse to enter the case manager role.

3. Describe the role of the nurse case manager in acute, home care, and primary care settings.

DQ2 Identify at least 3 local (in your community) and 3 national referral sources for helping people deal with:

Relationship issues

Family responsibilities, e.g., need for eldercare, child-care assistance, transportation

Health problems

Select one local agency to contact for further information on its services and referral system.  Provide a summary of what you learned about this agency and how the agency helps people.

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