14 Aug 61. Regina, owner and operator of a small restaurant, believes that her most imp

61. Regina, owner and
operator of a small restaurant, believes that her most important task as
manager is establishing goals for the restaurant and deciding what must be done
to achieve them. This involves which
aspect of what managers do?

a.

Organizing

b.

Motivating and
communicating

c.

Measuring

d.

Developing people

e.

Setting objectives

ANS:

62. Which of the following is a function of management?

a.

Human resources

b.

Raw materials

c.

Efficiency

d.

Planning

e.

Effectiveness

ANS:

63. Robert, a top-level manager at an advertising agency, spends a
significant part of his work day identifying goals for future organizational
performance and deciding how to use resources to attain these goals. This involves which management function?

a.

Controlling

b.

Leading

c.

Organizing

d.

Planning

e.

Delegating

ANS:

64. By definition, an organization is considered ___________ because
it is made up of two or more people.

a.

efficient

b.

a social entity

c.

effective

d.

goal-directed

e.

deliberately
structured

ANS:

65. Jessica was recently praised by her supervisor for displaying
superior customer service during an encounter with a problem customer. This is an example of organizational:

a.

information
processing

b.

efficiency

c.

effectiveness

d.

structure

e.

goal-setting

ANS:

66. Stefan, a supermarket cashier, recently received an award for
having the highest scan rate among all cashiers. This is an example of organizational:

a.

performance

b.

efficiency

c.

effectiveness

d.

structure

e.

goal-setting

ANS:

67. A(n) ____ perspective provides a broader way of thinking, a way of
searching for patterns and determining whether they recur across time periods.

a.

analytical

b.

futuristic

c.

systematic

d.

methodical

e.

historical

ANS:

68. ____ forces refer to those aspects of a culture that guide and
influence relationships among people.

a.

Social

b.

Political

c.

Economic

d.

Technological

e.

Legal

ANS:

69. Which of these forces comprises unwritten, common rules and
perceptions about relationships?

a.

Economic

b.

Political

c.

Social

d.

Legal

e.

Personal

ANS:

70. Which of these forces pertain to the availability, production, and
distribution of resources in a society?

a.

Social

b.

Political

c.

Economic

d.

Technological

e.

Legal

ANS:

71. Strong anti-American sentiments in many parts of the world
exemplify the effect of

a.

economic forces.

b.

political forces.

c.

demographic forces.

d.

technological
forces.

e.

human relations
forces.

ANS:

72. ____ is the most current management perspective.

a.

Total quality
management

b.

Contingency views

c.

Systems theory

d.

Open
(Collaborative) Innovation

e.

Classical
perspective

ANS:

73. The nineteenth and early twentieth centuries saw the development
of which management perspective?

a.

The human relations
movement

b.

The behavioral
sciences approach

c.

The classical
perspective

d.

The quantitative
management approach

e.

The TQM approach

ANS:

74. Which of these is a subfield of the classical management perspective
that emphasized scientifically determined changes in management practices as
the solution to improving labor productivity?

a.

The human relations
movement

b.

The behavioral
sciences approach

c.

The TQM approach

d.

The quantitative
management approach

e.

The scientific
management movement

ANS:

75. Frank Gilbreth felt that efficiency equated with ____.

a.

one best way to do
work

b.

leadership flows
from the top down

c.

procedures and
policies

d.

scientific
management

e.

bureaucracy

ANS:

76. Who is considered the “first lady of management?”

a.

Mary Parker Follett

b.

Lillian Gilbreth

c.

Carly Fiorona

d.

Maxine Weber

e.

Anne Adams

ANS:

77. The three subfields of the classical perspective include

a.

quantitative management,
behavioral science, and administrative principles.

b.

bureaucratic
principles, quantitative management, and the human relations movement.

c.

administrative
principles, bureaucratic organization, and scientific management.

d.

scientific
management, quantitative management, and administrative principles.

e.

none of these.

ANS:

78. ____ is considered the “father of scientific
management.”

a.

Frank B. Gilbreth

b.

Elton Mayo

c.

Henry Gantt

d.

Douglas McGregor

e.

Frederick W. Taylor

ANS:

79. Which of the following is a bar graph that measures planned and
completed work along each stage of production by time elapsed?

a.

Time and work chart

b.

Gantt chart

c.

Time and motion
chart

d.

Production and
delivery chart

e.

Gilbreth chart

ANS:

80. Frederick Taylor’s contributions were in the field of

a.

scientific
management.

b.

human resource
management.

c.

human relations.

d.

quantitative
management.

e.

total quality
management.

ANS: 61. Regina, owner and
operator of a small restaurant, believes that her most important task as
manager is establishing goals for the restaurant and deciding what must be done
to achieve them. This involves which
aspect of what managers do?a.Organizingb.Motivating and
communicatingc.Measuringd.Developing peoplee.Setting objectivesANS: 62. Which of the following is a function of management?a.Human resourcesb.Raw materialsc.Efficiencyd.Planninge.EffectivenessANS: 63. Robert, a top-level manager at an advertising agency, spends a
significant part of his work day identifying goals for future organizational
performance and deciding how to use resources to attain these goals. This involves which management function?a.Controllingb.Leadingc.Organizingd.Planninge.DelegatingANS: 64. By definition, an organization is considered ___________ because
it is made up of two or more people. a.efficientb.a social entityc.effectived.goal-directede.deliberately
structuredANS: 65. Jessica was recently praised by her supervisor for displaying
superior customer service during an encounter with a problem customer. This is an example of organizational: a.information
processingb.efficiencyc.effectivenessd.structuree.goal-settingANS: 66. Stefan, a supermarket cashier, recently received an award for
having the highest scan rate among all cashiers. This is an example of organizational: a.performanceb.efficiencyc.effectivenessd.structuree.goal-settingANS: 67. A(n) ____ perspective provides a broader way of thinking, a way of
searching for patterns and determining whether they recur across time periods.a.analyticalb.futuristicc.systematicd.methodicale.historicalANS: 68. ____ forces refer to those aspects of a culture that guide and
influence relationships among people.a.Socialb.Politicalc.Economicd.Technologicale.LegalANS: 69. Which of these forces comprises unwritten, common rules and
perceptions about relationships?a.Economicb.Politicalc.Sociald.Legale.PersonalANS: 70. Which of these forces pertain to the availability, production, and
distribution of resources in a society?a.Socialb.Politicalc.Economicd.Technologicale.LegalANS: 71. Strong anti-American sentiments in many parts of the world
exemplify the effect ofa.economic forces.b.political forces.c.demographic forces.d.technological
forces.e.human relations
forces.ANS: 72. ____ is the most current management perspective.a.Total quality
managementb.Contingency viewsc.Systems theoryd.Open
(Collaborative) Innovatione.Classical
perspectiveANS: 73. The nineteenth and early twentieth centuries saw the development
of which management perspective?a.The human relations
movementb.The behavioral
sciences approachc.The classical
perspectived.The quantitative
management approache.The TQM approachANS: 74. Which of these is a subfield of the classical management perspective
that emphasized scientifically determined changes in management practices as
the solution to improving labor productivity?a.The human relations
movementb.The behavioral
sciences approachc.The TQM approachd.The quantitative
management approache.The scientific
management movementANS: 75. Frank Gilbreth felt that efficiency equated with ____.a.one best way to do
workb.leadership flows
from the top downc.procedures and
policiesd.scientific
managemente.bureaucracyANS: 76. Who is considered the “first lady of management?”a.Mary Parker Follettb.Lillian Gilbrethc.Carly Fioronad.Maxine Webere.Anne AdamsANS: 77. The three subfields of the classical perspective includea.quantitative management,
behavioral science, and administrative principles.b.bureaucratic
principles, quantitative management, and the human relations movement.c.administrative
principles, bureaucratic organization, and scientific management.d.scientific
management, quantitative management, and administrative principles.e.none of these.ANS: 78. ____ is considered the “father of scientific
management.”a.Frank B. Gilbrethb.Elton Mayoc.Henry Ganttd.Douglas McGregore.Frederick W. TaylorANS: 79. Which of the following is a bar graph that measures planned and
completed work along each stage of production by time elapsed?a.Time and work chartb.Gantt chartc.Time and motion
chartd.Production and
delivery charte.Gilbreth chartANS: 80. Frederick Taylor’s contributions were in the field ofa.scientific
management.b.human resource
management.c.human relations.d.quantitative
management.e.total quality
management.

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