14 Aug BUS445: Total Quality Management
Your initial post should be at least 250 words in length for each question. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references.
Due, Tuesday, June 2, 2015
1. How might the definition of quality apply to an organization you know? Provide examples of consumers, external customers and internal customers, and ways in which their expectations can be met or exceeded. Do you feel the organization is applying the principles of quality? Why or why not?
2. Select four (4) of Deming’s 14 points and apply to an academic environment. Discuss how learning and classroom performance can be improved by applying Deming’s philosophy.
Deming Video – http://www.youtube.com/watch?v=edE0Cli943k
Section 4 – End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty abd trust.
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