26 Aug What metrics can IT managers share with the senior managers at their business to show the efficiency of the IT department?
reflection activity
Mobile computing, E-commerce, and Social Networking
The one constant with IT technology is that it is always changing. Your company is considering adding each of the following to its business:
- Mobile computing
- E-commerce
- Social networking
Reflect on each as an IT manager and outline:
- The important considerations for a business’ IT infrastructure when adding the items
- The items’ potential impact on network usage
Metrics for Measuring IT Operations
For years businesses have been using metrics to help justify their business processes. IT has also developed suggested metrics to help determine the effectiveness and efficiency of IT operations.
Reflect on the following:
- What 2 metrics do you recommend businesses use to improve performance of their IT operations?
- How will these metrics improve performance?
- What metrics can IT managers share with the senior managers at their business to show the efficiency of the IT department?
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