Assessment 3
Case Study Analysis – Part 2

Instructions: Complete Part 2 of an in-depth analysis of the case study. Your 6-8 page analysis will focus on how the organization navigated the changes made to improve its stability, how those changes impacted the various stakeholders and departments, and the communication practices utilized throughout this change management process.

Introduction:

Note: The assessments in this course build upon the work you have completed in the previous assessments. Therefore, complete the assessments in the order in which they are presented.

In today's dynamic healthcare environment, leaders are expected to assume a greater change agent role and will be required to use their positional power and expertise to lead their organizations forward in uncertain waters. An in-depth understanding of organizational structures, power dynamics, resistance to change, and other factors is vital to becoming a master change agent.

This assessment provides an opportunity for you to examine the key factors in an organization that influence the development of an appropriate change strategy and implementation plan.

Reminder: In this third assessment, you'll select a healthcare organization (either your current employer or the example provided in the case study, Healthassist, Inc.: Leading through a Pandemic (Chapter 8, pages 317–333). You are highly encouraged to select your current employer on which to base your work and, if you choose this path, make sure your workplace completes the Learner and Employer Acknowledgement and Release Form [PDF].

Instructions:

For this assessment, you will analyze how the organization navigated the changes made to improve its stability, how those changes impacted the various stakeholders and departments, and the communication practices utilized throughout this change management process

After reviewing the case study or examining your organization complete the following:

• Analyze how the organization used structures and systems to deal with environmental uncertainty and complexity.
• Identify which types of power were at play within the organization.
• Describe how the various stakeholders and departments were impacted.
• Discuss how the change disrupted the psychological contract that existed in the organization.
• Identify the various conflicts and resistance to change.
• Determine whether the change is programmatic, discontinuous, or emergent.
• Analyze the case study or your organization and leader’s communication practices throughout the change management process, and synthesize the best practices outlined in the text. Was the communication strategy effective?

Assessment Requirements

• Written Communication: Written communication should be free of errors that detract from the overall message.
• APA Formatting: Resources and in-text citations should be formatted according to APA style and formatting. Refer to Evidence and APA for guidance.
• Font and Font Size: Arial, 12-point, double-spaced. Use Microsoft Word.
• Number of Resources: 3–5 scholarly, peer-reviewed articles.
• Length: 6–8 pages.

Review the rubric to learn the grading criteria for this assessment.

Note: As you revise your writing, check out the resources listed on the Writing Center’s Writing Support page.

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:

• Competency 1: Analytical Thinking: Develop complex plans or analyses.
  • Analyze an organization’s use of structures and systems to deal with environmental uncertainty and complexity.
  • Identify how various departments were impacted by the proposed change.
  • Discuss how change disrupted the psychological contract that existed in an organization.
  • Identify various conflicts and resistance to change.
• Competency 3: Innovative Thinking: Apply "tried and true" concepts or trends.
  • Identify the types of power at play within an organization.
  • Outline potential actions designed to prevent or mitigate an identified conflict.
• Competency 4: Process Management and Organizational Design: Benchmark good processes and practices.
  • Identify best practices for implementing a change management plan.
• Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
  • Communicate effectively by integrating research into written documents that follow APA format and use the consistent grammar, punctuation, and mechanics expected of a healthcare professional.