Assessment 4
Balanced Scorecard Presentation

Instructions:  Create a 5-10 minute recorded presentation, detailing the results of the balanced scorecard analysis and making recommendations for quality improvement and risk reduction. Your presentation material should be 10-12 slides in length.

Introduction:

Note: The assessments in this course build upon each other, so you are required to complete them in sequence.

Applying the balanced scorecard to a healthcare organization can help managers uncover potential risks. It will also help them to fully analyze the organization from multiple perspectives.

At Capella, we use scorecards to evaluate everything from learner satisfaction to faculty performance, as well as our operating structures. Your workplace organization probably has a scorecard.

Developing awareness and skills in constructing and interpreting balanced scorecards can increase your value as an employee. There are related resources in this course that needs to be saved and updated for future use in the workplace. Read further in the Assessment 4 Context [PDF] Download Assessment 4 Context [PDF]document, which contains important information about the following topics related to the balanced scorecard:

• Definition of the Balanced Scorecard.
• Using the Scorecard in the Healthcare Industry.
• The Four Perspectives.

Overview:

Note: The assessments in this course build upon each other, so you are required to complete them in sequence.

Read the following:

• Kaplan, R. S., & Norton, D. P. (1996). Linking the balanced scorecard to strategy. California Management Review, 39(1), 53–79.

Instructions

For this assessment, continue to use the organization you selected in Assessment 1 on which to base your work.

In applying the balanced scorecard to a healthcare organization, create a persuasive presentation tailored to a specific audience.

PowerPoint Presentation

To complete this assessment, develop a PowerPoint presentation with 10–12 slides that describe how you would apply a balanced scorecard to your selected organization. You may use any adaptation of the Kaplan and Norton balanced scorecard framework that fits your selected organization.

Your PowerPoint presentation should include a brief description of the organization you selected and identify your stakeholders. Additionally, briefly discuss your philosophy or culture statement that includes summarizing your organization's mission, vision, and purpose statement. Then:

• Present recommendations on each facet of the balanced scorecard model.
• Use balanced scorecard concepts to analyze key performance indicators and measures associated with each recommendation.

Audio Recording

Your recorded presentation should be no more than 10 minutes in length and should include the following:

• A two-minute introduction.
• The four elements of a balanced scorecard for the organization.
• Four area recommendations for the organization.
• A two-minute conclusion.

Include a script( speaker notes) of your audio recording. You may choose to include this in the form of the accompanying Notes section of the PowerPoint presentation slides, or in the form of a detailed outline. This will serve to clarify any insufficient or unclear audio.

Note: If your notes are not included in the PowerPoint presentation itself, attach them in a separate document.

Additional Requirements

• Written communication: Written communication should be free from errors that detract from the overall message.
• APA formatting: Resources and citations should be formatted according to APA style and formatting guidelines. Refer to the APA Module to help with APA style guidelines.
• Number of resources: At least one APA-formatted in-text citation and accompanying congruent APA-formatted reference.
• Length: The PowerPoint presentation should contain 10–12 slides.
• Duration of audio recording: Maximum of 10 minutes.
• Font and font size:
  • Headline type should be 24–28 points.
  • Bullet or body type should be 14–18 points for readability.
  • Avoid decorative type; use Arial or Times.

Note: If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact [email protected] to request accommodations.

Competencies Measured:

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

• Competency 2: Apply a risk-management model or framework to a specific risk management priority.
  • Present recommendations on each facet of the balanced scorecard model.
• Competency 3: Analyze the processes and outcomes for a risk financing issue.
  • Use balanced scorecard concepts to analyze key performance indicators and measures associated with a specific risk management issue.
• Competency 5: Communicate effectively using professional standards embracing diversity, equity, and inclusion.
  • Create a persuasive presentation tailored to a specific audience.
  • Communicate clearly in a limited time frame.