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Your final assignment consists of a capstone paper an

 

Instructions

Your final assignment consists of a capstone paper and an accompanying PowerPoint presentation. Note that you must submit the paper and PowerPoint as separate files to this assignment.

Section 1: Final Capstone Plan

Combine your Weeks 3, 5, and 7 writing assignments into one final document presenting your strategic recommendations. The presentation should be very detailed to address potential concerns and provide support for your recommendations. Then, write a succinct, compelling executive summary with the goal of convincing the CEO and executive team that it should move forward with your recommendation.

For your final capstone submission, write a 15-20 page paper in which you:

  1. Write a 1-2 page executive summary providing a high-level technical overview of your project. Address the following from the case study:
    • Strategy Development.
    • Innovation and Competitive Analysis and Exploiting Innovation.
    • The Organization's Response to Change.
  2. Combine all previous documentation from the Weeks 3, 5, and 7 writing assignments, assembling all aspects of the strategic management process into one final product.
  3. Compile all the quality resources from the previous three assignments.

Section 2: PowerPoint Presentation

This is your final closing argument to present your findings to the CEO and executive team and convince them that your solution is optimal.

Your PowerPoint must have speaker notes, written as if you were presenting this assignment to your executive leadership. The speaker notes should appear in the "notes" field below any text or images you include for each slide in your PowerPoint file. A Capstone Assignment Presentation Template [PPTX] Download Capstone Assignment Presentation Template [PPTX]is provided for your use. You can modify the template based on your professor's instructions. Do not omit any information from the template because the information aligns with the assignment rubric.

Using the template, prepare a 9-15 slide presentation. Begin with a title slide and a slide in which you state the purpose and objectives of the presentation. In the body of your presentation:

  • Examine your chosen company's competitive environment.
  • Determine your chosen company's main strengths and weaknesses.
  • Determine and evaluate 2-3 strategies to exploit the company's innovation breakthroughs.
  • Recommend a strategy for your chosen company.
  • Advise a key strategic implementation approach.
  • Provide the key takeaways for the CEO in a summation slide.

This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the Library site for all support. Check with your professor for any additional instructions.

The specific course learning outcome associated with this assignment is:

  • Propose leadership changes in decision-making and planning structure to successfully implement recommended strategic initiatives.

View RubricWeek 9 Assignment – The Final Capstone Plan and PresentationWeek 9 Assignment – The Final Capstone Plan and PresentationCriteriaRatingsPtsWrite a 1–2 page executive summary providing a high-level technical overview of your project addressing analysis and strategy development points from your case study.17.5 to >15.75 ptsExemplaryWrote a 1–2 page executive summary providing a high-level technical overview of your project addressing analysis and strategy development points from your case study.15.75 to >14 ptsCompetentWrote a 1–2 page executive summary providing a high-level technical overview of your project addressing analysis or strategy development points from your case study but not both.14 to >12.25 ptsNeeds ImprovementWrote a 1–2 page executive summary providing a high-level technical overview of your project, but did not address analysis and strategy development points from your case study.12.25 to >0 ptsUnacceptableDid not write a 1–2 page executive summary providing a high-level technical overview of your project addressing analysis and strategy development points from your case study./ 17.5 ptsCombine all previous documentation and quality resources from the Weeks 3, 5, and 7 assignments.17.5 to >15.75 ptsExemplaryCombined all previous documentation and quality resources from the Weeks 3, 5, and 7 assignments.15.75 to >14 ptsCompetentCombined most of the previous documentation and quality resources from the Weeks 3, 5, and 7 assignments but with a few omissions.14 to >12.25 ptsNeeds ImprovementCombined some previous documentation and quality resources from the Weeks 3, 5, and 7 assignments but with significant omissions.12.25 to >0 ptsUnacceptableDid not combine all previous documentation and quality resources from the Weeks 3, 5, and 7 assignments./ 17.5 ptsSummarize your company's competitive environment in a PowerPoint presentation,17.5 to >15.75 ptsExemplarySummarized your company's competitive environment and its strengths and weaknesses in a PowerPoint presentation.15.75 to >14 ptsCompetentSummarized your company's competitive environment and its strengths and weaknesses in a PowerPoint presentation, but the summary was incomplete.14 to >12.25 ptsNeeds ImprovementSummarized your company's competitive environment and its strengths and weaknesses in a PowerPoint presentation, but the summary was incorrect.12.25 to >0 ptsUnacceptableDid not summarize your company's competitive environment and its strengths and weaknesses in a PowerPoint presentation./ 17.5 ptsDetermine your chosen company’s main strengths and weaknesses in a PowerPoint presentation.17.5 to >15.75 ptsExemplaryDetermined your chosen company’s main strengths and weaknesses in a PowerPoint presentation.15.75 to >14 ptsCompetentDetermined most of your chosen company’s main strengths and weaknesses in a PowerPoint presentation but with a few omissions.14 to >12.25 ptsNeeds ImprovementDetermined some of your chosen company’s main strengths and weaknesses in a PowerPoint presentation but with significant omissions.12.25 to >0 ptsUnacceptableDid not determine your chosen company’s main strengths and weaknesses in a PowerPoint presentation./ 17.5 ptsDetermine and evaluate 2–3 strategies to exploit the company’s innovation breakthroughs in a PowerPoint presentation.26.25 to >23.62 ptsExemplaryDetermined and evaluated 2–3 strategies to exploit the company’s innovation breakthroughs in a PowerPoint presentation.23.62 to >21 ptsCompetentDetermined and evaluated 2–3 strategies to exploit the company’s innovation breakthroughs in a PowerPoint presentation, but the evaluation was incomplete.21 to >18.37 ptsNeeds ImprovementDetermined and evaluated 2–3 strategies to exploit the company’s innovation breakthroughs in a PowerPoint presentation, but the evaluation was incorrect.18.37 to >0 ptsUnacceptableDid not determine nor evaluate 2–3 strategies to exploit the company’s innovation breakthroughs in a PowerPoint presentation./ 26.25 ptsRecommend a strategy for your chosen company and advise a key strategic implementation approach in a PowerPoint presentation.26.25 to >23.62 ptsExemplaryRecommended a strategy for your chosen company and advised a key strategic implementation approach in a PowerPoint presentation.23.62 to >21 ptsCompetentRecommended a strategy for your chosen company and advised a key strategic implementation approach in a PowerPoint presentation, but the recommendation and advice were incomplete.21 to >18.37 ptsNeeds ImprovementRecommended a strategy for your chosen company and advised a key strategic implementation approach in a PowerPoint presentation, but the recommendation and advice were incorrect.18.37 to >0 ptsUnacceptableDid not recommend a strategy for your chosen company nor advise a key strategic implementation approach in a PowerPoint presentation./ 26.25 ptsProvide key takeaways for the CEO in the summation slide of a PowerPoint presentation.26.25 to >23.62 ptsExemplaryProvided key takeaways for the CEO in the summation slide of a PowerPoint presentation.23.62 to >21 ptsCompetentProvided key takeaways for the CEO in the summation slide of a PowerPoint presentation, but the takeaways were incomplete.21 to >18.37 ptsNeeds ImprovementProvided key takeaways for the CEO in the summation slide of a PowerPoint presentation, but the takeaways were incorrect.18.37 to >0 ptsUnacceptableDid not provide key takeaways for the CEO in the summation slide of a PowerPoint presentation./ 26.25 ptsProvide at least three quality references.8.75 to >7.87 ptsExemplaryProvided quality resources that are credible, relevant, and appropriate.7.87 to >7 ptsCompetentProvided quality resources that are credible, relevant, or appropriate, but not all three.7 to >6.12 ptsNeeds ImprovementProvided references, but they are not credible, relevant, or appropriate.6.12 to >0 ptsUnacceptableNo references provided./ 8.75 ptsClarity, writing mechanics, and SWS formatting requirements.17.5 to >15.75 ptsExemplaryWriting has very few spelling, punctuation, and grammatical errors; few fragments, comma splices, and run-ons. 0–2 errors present.15.75 to >14 ptsCompetentWriting has spelling, punctuation, and grammatical errors that are distracting in a few places; few fragments, comma splices, and run-ons. 3–4 errors present.14 to >12.25 ptsNeeds ImprovementWriting has spelling, punctuation, and grammatical errors that are distracting in some places. 5–6 errors present.12.25 to >0 ptsUnacceptableWriting has spelling, punctuation, and grammatical errors, including fragments, comma splices, and run-ons, that distract from the message. More than 6 errors present./ 17.5 pts
 

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Business Finance

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Strategic Analysis: Google's Evolution and Corporate Strategy Through the Alphabet Transformation

Introduction

This paper analyzes the strategic evolution of Google into Alphabet Inc., examining the complex transition from a focused search engine company to a diversified technology conglomerate. The analysis will explore how this restructuring reflects broader changes in Google's corporate strategy, market positioning, and organizational capabilities.

Main Points

The paper will address several key strategic dimensions:

1. The evolution from Google's initial focus on search engine technology to its expansion into diverse technological domains

2. The rationale behind the Alphabet restructuring and its implications for corporate governance

3. The tension between maintaining core business profitability and investing in ambitious technological ventures

4. The effectiveness of Alphabet's corporate strategy in managing its portfolio of businesses

Paper Structure

What: Case Overview

Google's transformation into Alphabet represents a watershed moment in corporate strategy. In August 2015, Google announced its reorganization into Alphabet Inc., a holding company structure where Google would become the largest subsidiary among several independent companies (Wirtz, 1). This restructuring aimed to separate Google's core internet businesses from its various technological ventures, ranging from life sciences to self-driving cars (Srinivasan, 2).

How: Problem Analysis

The challenge faced by Google was multifaceted. Despite generating over 80% of its revenue from advertising, the company had ventured far beyond its original mission of organizing the world's information. This diversification created tensions in resource allocation, management focus, and investor communication (Srinivasan, 2). The company struggled to balance its profitable core business with investments in ambitious "moonshot" projects, leading to questions about strategic coherence and financial discipline.

Where and When: Environmental Context

The restructuring occurred during a period of significant technological and competitive change. By 2015, the technology landscape had evolved dramatically from Google's early days (Lee, 3):

i. Mobile technology had become dominant, threatening traditional desktop-based search advertising

ii. Competition intensified from focused rivals like Facebook in advertising and Amazon in cloud services

iii. Regulatory scrutiny increased globally regarding tech company market power

iv. Emerging technologies like artificial intelligence, autonomous vehicles, and biotechnology presented new opportunities

v. Corporate culture had evolved from a search-focused startup to a complex organization pursuing multiple technological frontiers

Conclusion

The analysis will demonstrate how Alphabet's restructuring represents a novel approach to managing a technology conglomerate. The paper will evaluate whether this organizational innovation successfully addresses the challenges of maintaining entrepreneurial dynamism while providing transparency and accountability to stakeholders. Ultimately, this analysis will shed light on the effectiveness of Alphabet's strategy in pursuing multiple ambitious technological initiatives while maintaining its dominant position in digital advertising.

Sources

1. Bernd W. Wirtz. 2019. Digital business models: Concepts, models, and the alphabet case study. https://books.google.co.ke/books?hl=en&lr=&id=5wKQDwAAQBAJ&oi=fnd&pg=PR5&dq=Google+is+now+Alphabet%E2%80%94But+what%27s+the+corporate+strategy%3F+In+Contemporary+Strategy+Analysis:+Cases&ots=_qHR-I7XCw&sig=JbDm2bcC0jxmacp1-_1dYQpwz7w&redir_esc=y#v=onepage&q=Google%20is%20now%20Alphabet%E2%80%94But%20what's%20the%20corporate%20strategy%3F%20In%20Contemporary%20Strategy%20Analysis%3A%20Cases&f=false

2. Dinah Srinivasan . 2020. "Why Google dominates advertising markets." Stanford Technology Law Review, 24, p. 55. https://heinonline.org/HOL/LandingPage?handle=hein.journals/stantlr24&div=4&id=&page=

3. Molly Lee. 2019. Alphabet: The Becoming of Google. https://doi.org/10.4324/9780429242939

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Business Finance

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Strategy Development Analysis: Google's Transformation to Alphabet

Current Business Strategy and Development

Google's transformation into Alphabet represents a fundamental shift in business strategy, moving from a single-focused search engine company to a diversified technology conglomerate. The company's current strategy revolves around maintaining its dominant position in digital advertising while simultaneously pursuing innovative technological ventures across multiple sectors. This dual-focused approach allows the company to generate stable revenue from its core business while investing in future growth opportunities (Georgios, 1).

The primary strategic differentiator for the company lies in its organizational structure. By creating Alphabet as a holding company, the organization separated its mature, profitable core business (Google) from its more experimental ventures. This structure provides greater transparency and operational autonomy to different business units while maintaining strategic oversight at the holding company level (Hyungkee., 2)

The company's approach to addressing its organizational challenges focuses on balancing innovation with stability. Through the Alphabet structure, the company can maintain the entrepreneurial spirit necessary for breakthrough innovations while providing the accountability and transparency expected by stakeholders (Hyungkee., 2) This strategy also allows for more focused management attention on specific business areas, with each subsidiary having its own leadership team and strategic objectives.

Evaluation of Competitors' Strategies

In the technology sector, several major competitors employ different strategies to address similar business challenges:

Facebook (Meta) has adopted a strategy of focused diversification, concentrating primarily on social media platforms and virtual reality technology. Their approach involves acquiring potential competitors and investing heavily in the metaverse concept (Mehmet, 2). While this strategy has allowed them to maintain dominance in social media, their heavy investment in virtual reality has yet to show significant returns.

Amazon has pursued a strategy of related diversification, expanding from e-commerce into cloud computing, artificial intelligence, and entertainment. Their approach of leveraging core competencies while entering new markets has proven highly successful, particularly with Amazon Web Services (AWS).

Microsoft has employed a hybrid strategy, maintaining its traditional software business while aggressively expanding into cloud computing and artificial intelligence. Their success in enterprise services and cloud infrastructure demonstrates the effectiveness of this approach.

While these competitor strategies have shown varying degrees of success, Alphabet's unique holding company structure provides distinct advantages (Mehmet, 3). The company could potentially adopt elements of these competitors' strategies, but its current approach allows for greater flexibility and risk management in pursuing diverse technological innovations.

Strategy Formulation Based on Industry Trends and Organizational Characteristics

Given the current industry trends and Alphabet's organizational characteristics, several strategic recommendations emerge:

1. Enhanced Integration of AI Capabilities The company should further integrate artificial intelligence across all its subsidiaries. This strategy leverages Alphabet's extensive data resources and technical expertise while addressing the increasing importance of AI in various industries. The company's organizational structure allows for both centralized AI research and decentralized application across different business units (Georgios, 1).

2. Sustainable Technology Focus Developing and implementing sustainable technology solutions across all business units would align with global environmental trends while creating new market opportunities (Mehmet, 3). This could include green data centers, renewable energy projects, and environmental monitoring systems.

3. Healthcare Technology Expansion Given the company's strong capabilities in data analytics and AI, expanding its healthcare technology initiatives could provide significant growth opportunities (Hyungkee., 2) The separate subsidiary structure under Alphabet is particularly well-suited for managing healthcare-related regulatory requirements and privacy concerns.

Implementation and Success Measurement

The implementation of these strategic recommendations should follow a structured approach:

Implementation Steps:

1. Establish cross-subsidiary AI implementation teams to identify integration opportunities

2. Create sustainability metrics and goals for each subsidiary

3. Develop partnerships with healthcare providers and research institutions

4. Allocate research and development resources based on strategic priorities

5. Set up regular progress review mechanisms at both subsidiary and holding company levels

Success Measurement Framework:

1. Quantitative Metrics:

i. Revenue growth from new AI implementations

ii. Cost savings from sustainable technology adoption

iii. Market share in healthcare technology segments

iv. Return on investment for new initiatives

v. Patent applications in strategic areas

2. Qualitative Metrics:

i. Brand perception in new markets

ii. Employee satisfaction and retention

iii. Innovation ecosystem development

iv. Strategic partnership effectiveness

v. Regulatory compliance and relationships

3. Timeline-based Evaluation:

i. Quarterly progress reviews at subsidiary level

ii. Semi-annual strategic alignment assessments

iii. Annual comprehensive strategy evaluation

iv. Three-year major strategic review

The success of these recommendations should be monitored through a balanced scorecard approach, considering both financial and non-financial indicators (Georgios, 1). Regular assessment of these metrics will allow for strategy adjustment and optimization as market conditions evolve.

Conclusion

Alphabet's unique organizational structure provides a strong foundation for implementing these strategic recommendations. The company's ability to maintain focus on core business operations while pursuing innovative ventures positions it well for future growth. By carefully implementing these strategies and monitoring their success through comprehensive metrics, Alphabet can continue to lead technological advancement while maintaining sustainable business growth.

References

1. Georgios Chalkidis. 2019. Alphabet Inc-Internet/Advertising pp. 1-76 https://www.proquest.com/openview/62440693e8689ce57d0bfd8ae145372e/1?pq-origsite=gscholar&cbl=2026366&diss=y

2. Hyungkee Kim. 2020. The analysis of innovation management in Google p. 10 https://doi.org/10.30560/jems.v3n4p10

3. Mehmet Cagri Becerir. 2020. Setting the Record Straight: A Comparative Analysis of Google's Organizational Identity Communication Versus the Media's Portrayal pp. 1-94 https://www.proquest.com/openview/1b52d4c1d201b12267b61d7b42ec94e1/1?pq-origsite=gscholar&cbl=2026366&diss=y

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Google’s Industry Evolution and Strategic Innovation

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Google’s Industry Evolution and Strategic Innovation

Introduction

This analysis examines Google’s journey from a search-focused company to Alphabet Inc., a technology conglomerate with diversified interests. By assessing the industry landscape over the next decade, Google’s innovative strategies, and the advantages these confer, this paper explores how the company can maintain its edge and continue to outperform competitors. Focusing on innovation-driven strategies, Google’s organizational strengths, and long-term adaptability, this paper recommends alternative strategies for leveraging Google’s competitive advantage and fostering sustained success.

Industry Evolution Over the Next 5-10 Years

The technology and advertising industry in which Alphabet Inc. (Google’s parent company) operates is expected to undergo significant transformation over the next decade. As the globalization of industries advances, artificial intelligence, automation, and machine learning will take center stage as They aim at automating several vices in industries and enhancing the use of tailored products and services to the consumers. Google which is famous for its innovative work in the fields of search, advertising, and machine intelligence is also can remain the leader, although the competition will be increased as the rivals will get similar possibilities and will start to fight for the markets. Mobile technology, enhanced and virtual reality, and smart devices will continue to alter the landscape of how information is delivered and received, possibly disrupting Google’s bread and butter advertising model (Fabrizio, 2).

To remain grounded amidst these rapid changes, Google will need to keep pace with industry shifts while staying secure in its foundational strengths: its increased algorithms, data analysis and processing power, and large network. Paying attention to privacy and user trust will be critical as the rules and guidelines will continue to tighten up around the world (Attaran, 1). To ensure that the business remains relevant in the enormously volatile technological market, the objectives of innovation should coexist with processes that evaluating, ensuring the security, and ascertaining the ethicality of data use by the search engine.

Competitive Advantages of Google Over Competitors

Google’s leading position in the digital advertising industry comes from its extensive ecosystem, a combination of search capabilities, vast data sets, and innovative AI applications. Its competitive advantage is largely due to two factors: technological superiority and comprehensive service integration. Google’s algorithms and machine learning capabilities allow it to offer hyper-targeted advertising, reaching specific demographics with precision that competitors find challenging to match. This proficiency in handling vast amounts of data is supported by the infrastructure of Alphabet’s Google Cloud Platform, providing advanced analytics and data management capabilities (Attaran, 1).

Additionally, Google’s integrated services—such as YouTube, Gmail, and Google Maps—create a seamless user experience, generating data that further enhances its advertising targeting. These platforms function side by side as the complementary features that are almost difficult for a competitor to imitate. Advances in AI have also allowed Google to improve search results repeatedly by always improving the placement of ads, which results in high interaction levels and users satisfaction.

Alternative Strategies to Leverage Innovation

Given Google’s position, three strategic options could enable long-term success: expanding AI-driven services, enhancing sustainability practices, and diversifying into healthcare technology. An All- AI service extend would let Google incorporate machine learning and automation integration of several points of contacts starting with advertisement to Google cloud services. Since AI is set to propel business advancement and product enhancement moving forward, Google has the setup to benefit from this enlargement due to its preexistent robustness in the AI division. The primary advantage of focusing on AI is that it aligns directly with Google’s core competencies in data and algorithms, while a disadvantage could be a potential oversaturation or dependency on technology that still faces regulatory scrutiny and ethical concerns (Mariani, 3).

Another possible management decision area where Google could become aligned with the environmental goals of nations and may attract consumers and investors, speaking of the company’s sustainability improvements. Thus, Green IT investment in data centres and investment in climate change projects, for instance, can likely lower operational costs as well as augment the value of Google’s brand. This would also assist Google in defending the company against regulatory outcomes in relation to environmental footprint (Attaran, 1). This may however entail high initial investment and might be somewhat difficult to be adopted across all the facilities of this broad network.

Strengthening our position in healthcare technology can be viewed as a high-growth business opportunity as analytics and data sciences connect with the healthcare industry. Google’s AI capabilities could support the development of innovative solutions for medical data analysis, diagnostics, and personalized treatment plans. The healthcare industry has high barriers to entry, but Google’s resources and technology infrastructure offer an advantage (Fabrio, 2). The main disadvantage of this strategy is the complex regulatory environment surrounding healthcare and data privacy, which could present ongoing challenges for compliance and risk management.

Recommendation: Innovation-Focused Strategy for Long-Term Survival

To secure its future in a competitive industry, Google should adopt a balanced innovation-focused strategy that emphasizes AI integration, sustainability, and expansion into high-growth areas like healthcare. This approach leverages Google’s foundational strengths while expanding its reach into sectors with significant long-term potential. AI’s role as a driver for business efficiencies and user experience improvements will be crucial, as it remains central to Google’s product offerings and advertising success (Fabrizio, 2). By enhancing its AI capabilities and expanding their application across various products and services, Google can reinforce its market dominance while keeping up with technological trends.

The inclusion of sustainability as a priority will bolster Google’s social responsibility profile and potentially reduce operational costs. Green technology investments not only position Google as a forward-thinking company but also help address the increasing demands of environmentally-conscious consumers and regulations (Attaran, 1).

The potential entry into healthcare could represent a transformative step for Alphabet. By developing solutions to manage and analyze health data, Google could tap into a new market segment with high growth potential, driven by its strengths in data analysis and AI (Mariani, 3). Healthcare technology could yield valuable new revenue streams, especially as digital health solutions become more prominent. Given healthcare’s complex regulatory environment, Google’s resources provide an advantage, enabling it to meet compliance requirements while remaining innovative.

Importance of Innovation for Google’s Long-Term Survival

Innovation is essential for Google’s sustainability and relevance in an industry characterized by rapid technological advancements and intense competition. As more companies enter the AI and digital services space, Google’s continued commitment to groundbreaking innovation will help differentiate it and maintain its lead. Given that competitors like Meta, Amazon, and Microsoft are also heavily invested in AI and cloud technology, innovation allows Google to stay ahead, providing users with unique services that are difficult to replicate (Attaran, 1).

Moreover, innovation contributes to Google’s adaptability and resilience in facing external challenges, such as regulatory changes and shifting consumer demands. By cultivating a culture that values innovation, Google can continuously evolve its offerings, delivering new value propositions and maintaining user trust. This strategy will not only enhance its competitive position but also secure its role as a leader in the digital economy.

Conclusion

In summary, Google’s competitive advantage lies in its technological prowess and well-integrated ecosystem, setting it apart in a competitive landscape. However, to continue as the market leader, Google has to strategize on innovation pushed by AI-assisted intelligence, sustainability, and advance in the health sector technology. These strategic directions point out the directions for diversification and evolution that would enable Google adapt to the evolution of the industry over the next ten years. By such steps, the internet giant can continue leading the internet industry, responding to new trends and legal changes, and become an unchallenging leader of the digital age.

References

1. Mehdi Attaran. 2023. "The impact of 5G on the evolution of intelligent automation and industry digitization." Journal of Ambient Intelligence and Humanized Computing, 14(5), 5977-5993. https://doi.org/10.1007/s12652-020-02521-x

2. Chiara M. Fabrizio, Fábio Kaczam, Guilherme L. de Moura, Luciano S. C. V. da Silva, Wendel V. da Silva, & Claiton P. da Veiga. 2022. "Competitive advantage and dynamic capability in small and medium-sized enterprises: A systematic literature review and future research directions." Review of Managerial Science, 16(3), 617-648. https://doi.org/10.1007/s11846-021-00459-8

3. Marcello Mariani & Mara Borghi. 2019. "Industry 4.0: A bibliometric review of its managerial intellectual structure and potential evolution in the service industries." Technological Forecasting and Social Change, 149, 119752. https://doi.org/10.1016/j.techfore.2019.119752

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