For this week's assignment there are two separate parts.  Please read directions carefully:

Part 1: 

Read the following customer complaint. Write a bulleted list  describing the business representative’s goals in responding to the  complaint. Then play the role of the company representative and compose a  business email in response. Provide a solution, a reason for not  complying with the complainer’s request, or whatever you deem  appropriate. You should use a clear, concise, business style and format  your email professionally.

Dear Sir or Madam:

On April 15, I bought a store-brand laptop computer at your Michigan  Avenue store. Unfortunately, the computer has not performed well because  of hardware issues. I am disappointed because I need the machine to do  my work and have had to take it in for repairs twice in the short time I  have owned it. This has cost me time as well as decreased my  productivity. I don’t trust the machine and am constantly worried about  losing more data even though it has supposedly been repaired.

To resolve the problem, I would appreciate your exchanging this  computer for a new one in good working order. Enclosed is a copy of my  purchase receipt as well as the receipts for the two repairs.

I look forward to your reply and a resolution to my problem. I will  wait until August 30 before seeking help from a consumer protection  agency or the Better Business Bureau.

Please contact me at the above address or by email at: myfakemail.gmail.com.

Sincerely,

Pat

Part 2:

Editing for Clarity, Conciseness, and Consistency

To practice your written communication skills, write a first draft of  an email to your instructor asking for an extra credit opportunity in  this class. Be sure to explain why you think extra credit is appropriate  and explain specifically what extra credit opportunity you would like  and why it is relevant to the class. Then edit your email to be more  clear, concise, and consistent. Be sure to submit both your original and  revised versions of the email.

Note:  Do not email your instructor.  Write the draft email in the  same document as Part 1 of this week's assignment.  Then include an  edited copy of your email.

Requirements:

• There is no minimum or maximum required number of pages. Your  analysis will be considered complete, if it addresses all the components  outlined above.
• Use of proper APA formatting and citations. If supporting evidence  from outside resources is used those must be properly cited. A minimum  of 3-5 sources (excluding the course textbook) from scholarly articles or business periodicals is required.
• Include your best critical thinking and analysis to arrive at your justification.
• Use grammarly to check grammar
  use 3 person writing an avoid I or personal things