21 Jun The purpose of this assignment is to review the root causes of the problem and all of the previously tried, as well as new, solutions you researched to ad
The purpose of this assignment is to review the root causes of the problem and all of the previously tried, as well as new, solutions you researched to address the problem. From that information, potential solutions should be ranked based upon how well they meet the needs of the business and address the identified problem. After this process is completed, the best solution for solving the problem within your organization can be selected.
Part 1: Problem Solutions Design Matrix
Complete the attached "Problem Solutions Matrix" Excel spreadsheet using the data and information you collected through research and completion of the "Stakeholder Analysis" in Topics 2. In the "Solution Design Matrix" tab, you will address the solutions previously implemented and compare to the new proposed problem solution for addressing the problem within your organization. Be sure to consider the "Solutions Score" column number when documenting the solutions. Review how to score your solution in the directions on the spreadsheet.
Part 2: Proposed Problem Solution Scores
When scoring your solutions in Part 1, you must also consider the timeline for implementation, costs and benefits to key stakeholders and the greater good, potential roadblocks to implementation, and how you will measure and validate whether a solution is successful in addressing the problem. After all of these have been considered and the solutions have been scored, address the following in your submission:
- Identify and describe the top three most viable solutions and transfer them to the "Proposed Problem Solution Scores" tab.
- Identify and describe the best solution strategy as indicated in the spreadsheet. Be sure to provide specific resources and data to support the problem-solving strategy.
This information will be used as part of the "Business Proposal Presentation" in Topic 7 and the "Final Business Proposal" in Topic 8. Evidence of revision from instructor feedback will be assessed on the final business proposal.
Complete the "Problem Solutions Matrix" spreadsheet according to the directions and submit it to your instructor.
Prepare this assignment using effective business style writing. Refer to the resource, "Effective Business Writing," located in Class Resources, for specific guidelines and formatting requirements.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are not required to submit this assignment to LopesWrite.
ProblemSolutionsDesignMatrix
| Problem Solutions Matrix | ||||||
| Directions: You will use this matrix to record previous attempts to address the problem and proposed problem solutions. Complete the columns on the matrix as directed. For the "Previous Problem Solution/Proposed Problem Solution" column, provide a detailed description of the solution, including the source of the solution. In the case of a previous solution, the source could be a manager interview, while the source for a proposed solution could be a link to an online reference article or resource. All other columns must rank the specified element as it relates to the solution using a 1, 3, or 5, with 5 being the highest ranking. Note that the "Customer Importance" column is weighted at twice the value of the other categories since the impact of a solution on customers is of utmost importance. For example, if the solution was very important to the customer experience, it would earn a 5. If that same solution was only a 1 in efficiency and quality, then a 1 would be used in those two columns. If employees were somewhat satisfied with the solution and it was in the middle in terms of cost effectiveness, then both of those columns would be ranked as a 3. When calculated, the overall solution score would be 18. This number could then be used to compare the solution to others as a means of determining whether or not it should receive further consideration for implementation as a problem-solving strategy. | ||||||
| Customer Importance | Efficiency | Quality | Employee Satisfaction | Cost Effectiveness | Solutions Score | |
| Previous Problem Solution | Rank each items as a 1, 3, or 5 with 5 as highest ranking. Note: Customer Importance is weighted more heavily than other categories. | |||||
| Ex: Update and provide more training to Call Center staff. | 3 | 1 | 3 | 3 | 1 | 14 |
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| Proposed Problem Solution | Rank each items as a 1, 3, or 5 with 5 as highest ranking. Note: Customer Importance is weighted more heavily than other categories. | |||||
| Ex: Change CRM rules for highest error categories. | 3 | 5 | 5 | 5 | 3 | 24 |
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ProposedProblemSolutionScores
| Problem Solutions Matrix Part 2 | |||||||
| Directions: Transfer the data for columns A-G from your original "Problem Solutions Matrix" spreadsheet file. Complete column H by following using the note provided. | |||||||
| Customer Importance | Efficiency | Quality | Employee Satisfaction | Cost Effectiveness | Solutions Score | Research Data and Examples | |
| Proposed Problem Solution | Rank each items as a 1, 3, or 5 with 5 as highest ranking. Note: Customer Importance is weighted more heavily than other categories. | NOTE: List specific resources used to find examples, relevant statistics data, and facts regarding the effective implementation of the problem solving strategy in related businessess. Cite all resources using APA format. | |||||
| Change CRM rules for highest error categories. | 3 | 5 | 5 | 5 | 3 | 24 | Used data analysis from root cause analysis and hypothesis testing of significant variables to identify high impact solutions. |
| Update and provide more training to Call Center staff. | 3 | 1 | 3 | 3 | 1 | 14 | |
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| Directions: In the space below, indicate which problem solution you have selected and justify why you believe it to be the most effective way to address the problem you have identified in your organization. | |||||||
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