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61. Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do? a. Organizing b. Motivating and communicating c. Measuring d. Developing people e. Setting objectives ANS: 62. Which of the...

71. Compared with sales analysis, PERFORMANCE ANALYSIS: shows which customers should be dropped. ? looks for exceptions or variations from planned performance. does not do as much comparing against standards. shows how to improve performance. All of the above. 72. Performance analysis differs from sales analysis in that performance analysis involves: detailed breakdowns of...